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Patient Finance & Payment Advisor, Glasgow
Client:
Optical Express
Location:
Glasgow, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
Title: Patient Finance & Payments Advisor
Hours: Full Time (40 Hours Per Week)
Location: Glasgow City Centre – Office based (Contact Centre)
Salary: From £25,396
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens, and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week, and it’s a privilege to transform lives.
The Optical Express team works together, collectively and consistently striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity.
This culture extends to our local communities through various charitable and environmental projects. We focus on doing what is right for our patients, colleagues, local communities, and the planet.
We’re looking for a confident, patient-focused individual to join our Glasgow-based Contact Centre team. Your role will include:
* Engaging with patients to collect outstanding balances
* Guiding patients through third-party finance options with clarity and care
* Supporting a seamless and positive patient experience from consultation to treatment
What we are looking for :
* Excellent communication and customer service skills
* A calm, empathetic approach to patient interaction
* Confidence working with finance and payment processes
What’s in it for you?
* State-of-the-art, modern working environments
* 29 days annual leave (pro-rata)
* Free Laser Eye Surgery and Intraocular Lens Surgery
* Free eye tests
* Discounted prescription eyewear and sunglasses
* Generous Optical Express friends and family discount scheme
* Full training on refractive treatments and patient handling
* Clear progression routes for top performers
This is a fantastic opportunity to join an established organization where you will have the support to grow and develop within a professional working environment.
Optical Express is an equal opportunities employer.
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