Description About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. Located in the heart of London's West End, The Langham, London is Europe's first Grand Hotel and a Forbes 5-star property. You would work in a supportive environment that actively promotes innovation, collaboration, and personal growth. We are an environmentally conscious hotel that values sustainability, as well as diversity, inclusion and equality for all our colleagues. In the role of an Executive Housekeeper, your key focus will be to: • oversee and lead the housekeeping department, including Laundry, Valet and Florist services • participate in the preparation of the strategic business and operating plans • prepare the annual Housekeeping Department payroll and operating budgets and monthly expenditure forecast • implement strategies aimed at cost minimisation and productivity maximisation without compromising quality standards • monitor and review quality standards for the department • conduct daily checks of guest bedrooms, all public areas and guest corridors • attend promptly to all guest complaints and requests and follow up as necessary • always lead by example and inspire the teams to deliver highly personalised, anticipatory and memorable guest experience • build strong relationships with all relevant stakeholders Do you have? – • previous experience of working in a role of an Executive Housekeeper or Director of Housekeeping in a similar style and size property • previous experience and exposure to housekeeping, floristry, laundry and/or valet departments • strong numerical aptitude, ability to use Microsoft Office packages and Property Management Systems • ability to motivate, lead and inspire people • high levels of resilience, tenacity and drive • excellent customer service skills • great attention to detail • immaculate personal presentation For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/london/