Overview
As an Implementation Specialist, you will play a key role in delivering high-quality installation and integration of products and services. You will work closely with customers to ensure smooth implementation, training, and maintenance while applying your technical expertise to support and optimise their systems. This position offers flexibility regarding your location; you can be based anywhere in England and will be expected to travel around 80% of your time across the UK and sometimes other European countries, with occasional overnight stays. You can work remotely when you are not with customers.
Company and Why Join Us
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our purpose. We foster a culture of inclusion, growth, and rewarding work as we help shape the trajectory of BD while contributing to better health outcomes.
Role Context
We are the makers of possible. Our Medication Management Solutions (MMS) team uses technical capabilities to manage multiple systems and provide operational capabilities to ensure medications are available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.
Main Responsibilities
* Install, configure and integrate hardware, software, and applications according to agreed project plans
* Conduct customer meetings and training sessions both on-site and remotely
* Coordinate project phases in collaboration with the Project Management Office, ensuring timely and accurate execution
* Provide technical support, troubleshooting, and preventive maintenance to customers in the assigned region
* Perform hardware and software repairs on customer sites when required
* Document and report technical activities and outcomes with precision and attention to detail
* Maintain awareness of change processes and adapt effectively to evolving customer and business needs
* Communicate technical information clearly, ensuring understanding among customers and colleagues
About You
* Background in IT or technical disciplines, with hands-on experience in virtual platforms and networking systems
* Proven experience in project delivery using the System Development Life Cycle (SDLC)
* Skilled in creating and maintaining accurate technical project documentation
* Strong problem-solving ability with experience supporting proprietary and standard applications
* Capable of managing multiple priorities while maintaining a high standard of customer service
* Fluent in English; additional Scandinavian language skills are advantageous
* Holds a valid driving license
Salary and Work Arrangements
Salary range for this role: £40,000-£45,000 + bonus + benefits. We require on-site collaboration for most roles to foster creativity, innovation, and effective problem-solving in a fast-paced healthcare environment. Remote or field-based positions will have different workplace arrangements, which will be indicated in the job posting where applicable.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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