Overview
Supporter engagement officer
* Location: Contracted to our Peterborough office with the flexibility for hybrid working
* Salary: £25,500 - £27,500 depending on experience
* Contract Type: Permanent
* Full time: 37.5 hours per week (Monday - Friday)
* Benefits: Flexible working, generous annual leave, private medical insurance (including dental and optical), pension scheme, sick pay, death in service, employee assistance programme, bike loan scheme, Cycle2Work scheme, eyecare, discount portal
* Closing date: Wednesday 4 February 2026. They may extend the advert, but please apply as soon as possible.
* Interview process: Telephone interviews will be held week commencing 9 February 2026; Interviews will be held week commencing 16 February 2026 in our Peterborough office
* Agency note: No agencies please
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our client’s vision is the day when everyone lives free from kidney disease.
Responsibilities
* The supporter engagement officer will deliver exceptional, personalised telephone engagement with supporters, donors, event participants and prospects.
* You will lead on inbound and outbound fundraising and stewardship calls, strengthening supporter relationships, generating income, and ensuring every caller feels valued, informed and motivated to continue supporting their work.
* With experience of working in a telephone fundraising or telephone-based customer service role, you will have an understanding of fundraising principles and donor stewardship practices.
* A keen eye for detail is essential as the role will involve database management whilst supporting a busy, successful fundraising team, ensuring donors and their gifts are accurately acknowledged and recorded on the database to enhance the supporter experience.
* If you are interested in the position, please complete the online application form and submit together with your CV.
Qualifications
* Experience in telephone fundraising or telephone-based customer service
* Understanding of fundraising principles and donor stewardship practices
* Attention to detail for database management and donor acknowledgement
About Them
They are the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Their vision is the day when everyone lives free from kidney disease. For more than 60 years the research they fund has been making an impact. They work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. They collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments. They lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
They also work closely with patients, ensuring their voice is heard and is at the centre of everything they do, from deciding which research to invest in to how they plan their priorities and their work across the charity. Patient contributions help them and their partners understand life with kidney disease and remind stakeholders that behind every statistic is a person—the patient and the carers who inspire their mission.
Equality and Inclusion
They are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
REF-226 232
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