Job Description
Job Title: Field Service Manager
Location: Bracknell
Salary: Competitive
Job Type: Permanent, Full time
Hours: 37 hours, 8.30 -5 Mon - Thurs and 8.30 to 4.30 on a Friday
About the role:
This role drives daily operations to ensure effective service by Building Performance Engineers, addressing operational issues, maintaining consistency, and working with leadership to monitor performance, manage competency, and maintain high standards of safety, quality, and customer service.
Exciting work you will be doing:
Team Leadership & Management:
* Lead, monitor, support and develop Building Performance Engineers, evaluating performance, and taking corrective action when needed.
* Recruiting, hiring, and training employees including probation management and adherence to performance review processes.
* Ensure adherence to all regulatory requirements & internal policies including absence management & disciplinary procedures.
* Manage daily operations to maintain efficiency & meet organisational goals.
* Champion a culture of safety, wellbeing, accountability, & continuous improvement & development.
* Actively contribute to a high-performing, collaborative team.
* Deputise for the BPE management team as required.
Safety, Quality & Risk Management:
* Comply with legal requirements, industry regulations & company policies that are related to health & safety, quality (ISO/IEC 17025, ISO 9001) & operational risks.
* Conduct regular audits and assessments to demonstrate ongoing competency or identify areas for improvement (and comply with regulatory requirements).
Technical Expertise:
* Support engineers with day-to-day operational queries relating to service delivery.
* Provide technical support and assistance to colleagues as required, including, where necessary, outside of normal office hours.
* Stay up-to-date with regulatory & technical advancements relevant to the industry & disseminate to stakeholders.
* Ensure teams have the necessary technical skills & training.
Operational Excellence & Efficiency:
* Oversee scheduling, resource planning, and workforce coverage across the team.
* Monitor KPI's, including completion rates, productivity and resource utilisation.
* Oversee the effective execution and timely completion of tasks and projects, ensuring superior quality outcomes and operational excellence.
* Offer feedback to support the improvement, streamlining, and implementation of processes.
Customer & Market Focus:
* Address customer enquiries & complaints in a timely and professional manner.
* Respond effectively to client needs and escalation while ensuring service excellence.
* Contribute to business growth by identifying opportunities for improved service delivery.
About you:
To be considered for the Field Service Manager role:
* Proven experience in managing field-based service, compliance, or engineering teams
* Engineering/ technical degree/ NVQ level 4 or 5 or equivalent industry experience.
* Compliance: Knowledge of laboratory principles, practices, & industry standards including ISO/IEC 17025 & ISO 9001.
* Leadership & Team Building: The ability to guide, motivate and develop field technicians.
* Problem solving & decision making: Quickly identifying and tackling operational challenges and finding practical solutions.
* Communication: Effectively conveying information to your team, customers and stakeholders.
* Customer focus: maintaining a customer-centric philosophy to ensure satisfaction and loyalty.
* Accountability: Ability to work independently and meet deadlines consistently.
* Demonstrates attention to detail and adherence to quality standards.
* Critical thinking: The capacity to use critical thinking skills to assess situations and make decisions based on available information.
What can BSRIA offer you:
* Workplace Pension Scheme
* Life Assurance - 4 times annual gross reference salary
* Help@Hand - Online GP Support Services
* 26 Annual Holidays (pro-rata) and additional Bank Holidays
* Eye tests
* Electrical Vehicle Charging point in the car park
* Employee well-being: Employee Assistance Programme (24/7 confidential service)
Additional Information:
As an equal opportunities' employer, BSRIA is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
Unfortunately, we are unable to offer visa sponsorship for this position. Applicants must already have the necessary right to work in the UK.
Candidates with the experience or relevant job titles of: Field Operations Manager, Technical Operations Manager, Service Delivery Manager, Regional Service Manager, Technical Services Manager, Building Services Manager, Technical Supervisor may also be considered for this role.