The opportunity
The Optimization Services team are product owners and/or specialists for several global Products. We aim to provide exceptional client service while increasing the use of the products globally.
The Product Support Analyst – Product SME will work in the Optimization Services team. The role will primarily be responsible for administration of the Microfocus Testing Tools suite of applications and DocuSign.
As a member of the Optimization Services team, the Product Support Analyst – Product SME may potentially have scope to be involved in other projects the team work on.
Your key responsibilities
The selected candidate will:
1. Act as a conduit between the customer and 3rd party vendors
2. Foster inclusiveness and participation from all team members
3. Action requests received via ServiceNow and team mailbox
4. Create and configure projects within the tool
5. Redirect emails/tickets to L3 as required and in some instances act as the liaison
6. Maintain excel/SharePoint lists
7. Maintain GID/GLMS groups
8. Advise on and champion new processes
9. Dra