Company description
Claims Advisor
Tunbridge Wells | Hybrid | Full-time, Permanent
* Salary: £24,890 plus up to 10% annual bonus
* Hours: 37.5 hours, 5 days a week
* Shifts: Monday to Sunday shifts between 07:15am – 10:45pm
* Interviews: Running until 30th April 2026
* Start Date: 18 th May 2026
* Important: Annual leave in first 4 weeks may affect eligibility
Be the reassuring voice customers need.
You’ll be working in our First Notification of Loss (FNOL) department taking inbound calls from customers, third parties or AA Breakdown members reporting a motoring incident and needing to make a claim. Day to day you’ll be:
* Using detailed scripts to gather information from the call and apply logic to assess the best course of action
* Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
* Pushing for better by using resources, tools and systems available to offer the best customer service
* Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
* Working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.
* Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!
What we are looking for
* A calm, empathetic approach and a genuine passion for helping customers
* Strong communication skills and the confidence to guide conversations clearly
* The ability to assess information, ask the right questions and make sound decisions
* Resilience and composure in a fast-paced contact centre environment
* Commercial awareness and a drive to deliver great outcomes for both the customer and the business
What you will get in return
* 25 days annual leave
* 24/7 GP service
* Free breakdown membership
* Discount scheme on shopping, holidays and more
* Discounts on AA products
* Employee assistance programme
* Inclusivity awareness networks
* Worksave pension with up to 7% employer contribution