Patient Services Manager
Location: Leicester City Centre (Free Parking Available)
Salary: £35,000-£40,000 per year
Hours: 37.5 hours per week
Department: Administration Leadership Team
About the Role
We are recruiting on behalf of our client for a Patient Services Manager to oversee the reception and administration function of the organisation. This is a leadership role responsible for managing a team, ensuring excellent service delivery, and supporting the day-to-day operations of the administration team.
You will work closely with senior leadership to develop and maintain effective systems, support staff, and ensure a positive experience for all visitors and customers.
Key Responsibilities
Staff Management
* Line manage the administration/reception team, supporting productivity and development
* Conduct regular supervisions, appraisals, and management meetings
* Oversee the induction process for new staff, ensuring all milestones are met
* Motivate, support, and lead staff, modelling organisational values
* Ensure staff are trained and aware of policies relevant to their roles
* Monitor workload and allocate tasks effectively, resolving issues as they arise
* Manage team rotas, leave requests, and staffing cover to ensure smooth operations
* Participate in recruitment and retention of staff as required
Operational Del...