My client have been established for over 40 years and offer a range of electrical services to key client groups (local authorities, schools/academies, commercial clients, and individuals) across Sussex and Kent.
They currently employ 49 staff to support their operations and offer a friendly and supportive environment in which their staff thrive and feel valued.
They are seeking a Fire & Security Administrator to join the team and be based out of their Hove Office.
Purpose of the role
To provide office administration to support the functioning of our busy client focused operations. The role will involve working with the Contracts Manager to plan and administrate client information including job sheets and job information, invoices and test reports for effective contract operation. The role may require attending meetings with clients although this is not envisaged to be excess.
Main duties:
To provide support to Contract Managers for effective contract delivery, this can include liaison with clients, document preparation and administering compliance servicing.
To utilise appropriate computer software to conduct duties, including our works management system and MS Office.
To schedule works appointments with clients/sites in a timely and efficient manner, using our work management software system and in line with contract key performance indicator timeframes.
To produce work invoices for monthly and reactive works associated with the assigned contract, in line with contract protocols.
To coordinate Key Performance Indicator (KPI) reports for client review meetings.
To act as the first point of contact (team based) for external enquiries, via telephone and email.
About you
You will be professional and friendly in your approach to dealing with clients and colleagues and exhibit a positive attitude towards work. You will be a competent and confident user of IT, with an eagerness to learn new software. You will have the ability to be organised and to prioritise your workload to meet deadlines.
The following are essential criteria:
Proficient user of IT (including emails, database software systems, word and excel)
Experience of working in a busy office environment
Professional approach to work, with a positive attitude
Strong communication skills and ability to talk to the client
Ability to prioritise workload and meet deadlines
Experience of working as part of a team, supporting colleagues to reach common goals
Ability to problem solve and use effective decision making when required
Training and Development
Full training will be given in line with the requirements of the role, this will be modular and focus on building competency on our software system and associated administration processes. Additional training opportunities include workplace Health & Safety, client bespoke systems and other CPD identified relevant to the role.
SALARY & PACKAGE:
Up to £33,000
21 days holiday (+ 8 Bank Holidays)
Sick pay benefits.
NHS Top-Up Scheme
Training & Development opportunities.
PLEASE CONTACT SEAN HITCHMAN ON (phone number removed) / (url removed)