Overview
The role PE Global Care Connect are currently recruiting for a Service Manager to join our growing team based in Cumbria. The primary purpose of the Service Manager role is to organise, facilitate and ensure the delivery of services in their region, to people with learning disabilities and autism living in their own homes.
Responsibilities
* Lead and manage person-centred support services across the community.
* Ensure services meet individual needs, preferences, and regulatory standards.
* Take a hands-on approach, working across multiple service locations.
* Provide operational and commercial leadership within community services.
* Support frontline delivery where required, including covering shifts to maintain continuity of care.
* Coordinate care packages to ensure seamless, person-centred service delivery.
* Undertake assessments of need and contribute to care planning and review processes.
* Develop, implement, and regularly review individual support plans in partnership with service users, families, and professionals.
* Allocate staff to care packages based on individual needs, skills, and preferences.
* Act as a key point of contact for service users, families, and professionals.
* Staff Management, Training & Rotas
* Plan, manage, and oversee staff rotas to ensure safe and effective staffing levels.
* Arrange shift cover where required, including short-notice changes, completing shifts as part of the emergency contingency planning process.
* Supervise, mentor, and support staff to deliver high-quality care.
* Ensure staff adhere to professional standards and codes of conduct.
* Liaise with Commissioners for contract monitoring and service planning.
* Work closely with healthcare professionals, social workers, and external agencies.
* Build and maintain strong community links and partnerships.
* Ensure clear and consistent communication with all stakeholders and senior management.
* Ensure compliance with national regulatory standards.
* Uphold safeguarding policies and procedures.
* Monitor service quality through audits, spot checks, and feedback.
* Conduct and oversee risk assessments (environmental, fire, manual handling).
* Maintain accurate, up-to-date care records and documentation.
* Monitor, record, and evaluate outcomes linked to person-centred plans.
* Produce reports and assessments as required.
* Ensure effective communication systems within services.
* Participate in on-call duties on a rota basis.
Education & Experience
* At least 3 years experience as a Service Manager, Deputy Manager or Team Leader within a CQC-regulated service
* Strong leadership and staff development skills
* Level 5 Diploma in Leadership & Management for Health & Social Care
* Strong understanding of safeguarding, CQC compliance and supported living best practice
* Experience supporting individuals with learning disabilities, mental health and complex needs
* Full UK driving licence with access to a vehicle
What we offer
* Competitive annual salary
* Regular team events, social activities and recognition of success
* Up to 25 days holidays plus bank holidays
* Opportunities for continual healthcare training
* A career pathway for progression within the company
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