Our client a global leader in Energy solutions are seeking a Service Centre Manager for a Permanent role based in Bedford.
Responsibilities
* Accountable for the safety of our employees, customers, contractors, and site visitors.
* Manage and support the field delivery & service teams to ensure workload activities are met in line with planning schedules.
* Responsible for team development, including coaching, mentoring, career development, and focused technical training.
* Responsible for team management, including activities involving recruitment, orientation, resolving concerns, performance improvement, and team building.
* Leading and influencing change within a team and supporting new business initiatives.
* Responsible for equipment standards.
* Drives improvements to deliver world-class customer service and best-in-class process efficiency.
* Utilising tools such as risk reporting and a vehicle fleet management system.
* Collaborate and build key relationships with operations, sales, customer services, and logistics teams.
* Support the Depot Team Leader to ensure the depot meets our global service centre standards.
Skills and Experience
* A technical background within Operations.
* A proven track record of hands-on management.
* Experience managing a cross-functional team.
* Strong leadership, QHSE, and people skills.
* Able to develop stakeholder relationships and work collaboratively with wider teams and functions with a customer-focused approach with great communications skills.
* People leader ability to motivate, coach and mentor teams at all levels.
* A solution-focused mindset, able to identify issues, propose solutions, and think beyond your day-to-day remit while maintaining a drive for high standards and time-bound results.
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