Overview
Workforce Rota Coordinator – Brand new role based in York. The post holder will be responsible for ensuring clinical and operational rotas are fully resourced across multiple services, coordinating rotas efficiently, liaising with medical staff to ensure adequate cover at all times, and booking locums to maintain cost-effective and safe staffing levels.
The role includes developing, maintaining, and coordinating a comprehensive rota schedule to ensure clinical rotas are resourced to required levels each day.
Responsibilities
* Act as the main point of contact for clinical rota matters.
* Identify workforce gaps and manage planned and unplanned absence to maintain service delivery; escalate where necessary.
* Ensure rotas reflect planned service delivery to maintain sufficient resources and safe staffing numbers.
* Identify opportunities to improve clinical rotas to enhance patient experience, support the workforce, and reduce pressure on services.
* Utilise the clinical rota system (Rotamaster), including setup, shift booking, and responding to queries.
* Update shifts on the clinical rota system daily to reflect actual hours worked for payroll support.
* Respond to queries from clinicians regarding rotas and provide information in line with protocols and procedures.
* Complete payroll-related tasks accurately within agreed timescales, collaborating with the wider HR Team as needed.
* Participate in the preparation and administration of audit information.
* Build and maintain effective relationships with clinical staff within the services.
* Provide timely responses to rota queries, resolving problems using initiative where possible.
* Record and report sickness absence for clinical staff.
* Communicate with clinical staff on rotas to maintain excellent communication, resolve issues, and escalate where appropriate.
* Provide rota reports as requested.
* Review working practices with the wider team and suggest improvements to ensure continual quality improvement.
* Comply with relevant national and local statutory and mandatory requirements including Health and Safety and Infection Control.
* Stay up to date with employment laws, guidelines, and regulations to ensure rota adherence to legal requirements.
* Act as the point of contact to liaise with recruitment agencies to source locums.
* Ensure all new starters receive a local induction to the relevant service and accompanying documentation.
Requirements
* Experience in workforce planning, rota coordination, or a similar scheduling role.
* Strong communication and relationship-management skills with clinical staff.
* Proficiency with rota systems (e.g., Rotamaster) and payroll processes.
* Ability to identify gaps, manage absences, and implement process improvements.
* Commitment to quality improvement and compliance with health and safety guidelines.
Hours
Monday to Friday – 37.5 hours
Additional Information
* Job Title: Workforce Rota Coordinator
* Company: Service Care Solutions
* Location: Middlesbrough, North Yorkshire
* Posted: Sep 23rd 2025
* Closes: Oct 24th 2025
* Sector: Medical, Pharmaceutical & Scientific
* Contract: Permanent
* Hours: Full Time
For further information or to apply, contact: SCOTT MARSH / (url removed) / (phone number removed)
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