Job Title: Contact Centre Advisor Location: Compensation: £23,500 + £1,500 flexible allowance (£25,000) + 26 days holiday, pension, private medical, heath screening, life assurance and income protection insurance
Hours: Monday – Friday, 9am-5pm (no shifts, no weekends, no bank holidays)
We’re looking for a dedicated Contact Centre Advisor to join our team.
As a Contact Centre Advisor, you will have the opportunity to work in a flexible, supportive environment where you will engage with a diverse range of consumers, identifying their concerns, and providing clear, informative advice on Telecoms, Broadcasting, and Postal issues.
Accountability is key— you’ll be proactive, detail-oriented, and committed to delivering a professional advisory service. Every conversation matters, and your role will be vital in collating accurate data to help improve the consumer experience.
Act as a first point of contact for consumers via the telephone
Accurately record customer information and complaint case records that feeds into wider business reports
Provide a professional advisory service to citizens and consumers for complaints and enquiries relating to telecoms, broadcast and postal issues.
Meet and exceed quality targets
Previous experience taking high volume phone calls working towards quality standards
As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place.
To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible – no matter your gender, ethnicity, disability, sexual orientation or social background.