We are Buildland, an independently run builders' merchants which is one of the UK's leading suppliers in building and landscaping materials.
What we do
We sell building and landscaping materials to the trade and public, serving our local communities and wider areas by offering high-quality products for competitive prices.
Your Responsibilities
The candidate will be proactive in customer assistance, helping them to identify the ideal product for purchase in both face-to-face and telephone interactions, as well as processing orders, and tracking deliveries. Preferably must also have experience working in a builders' merchant or have preliminary knowledge of building materials and/or techniques. You will become familiar with our wide range of products through training and experience as you progress in your career at Buildland, ensuring that you can assist our public and trade customers with confidence.
Job brief
We are looking for a competitive Sales/Telesales advisor at our Builders Merchant to help customers identify and purchase products they desire. Sales assistant duties include processing orders over the phone, face to face and internet. The goal is to provide high class customer service and to increase company's growth and revenue through sales maximisation.
Responsibilities
* Ensure high levels of customer satisfaction through excellent sales service
* Take telephone enquiries/order
* Manage point-of-sale processes
* Online Chat - WordPress
* Online orders on website
* Accurately describe product features and benefits
* Help with transport and schedules & delivery tickets
* Follow all company's policies and procedures.
Requirements
* Retail Experience is advisable but not essential
* Basic understanding of sales principles and customer service practices
* Proficiency in English
* Solid communication and interpersonal skills
* Friendly, helpful, confident and engaging personality
* Basic administration skills- GCSE qualification
* Language: English
* Use of Microsoft Office - word, excel etc.
* Use of online chat - online
Shift Pattern – Full Time:
Monday - Friday
Alternate Weekends.
Times: 07:30am - 5:00pm (Mon - Sat)
10:00am - 2:00pm (Sunday)
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Employee discount
* On-site parking
Experience:
* sales: 1 year (required)
* Builders Merchant: 1 year (preferred)
Work Location: In person