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Sodexo is seeking an innovative Operations Coordinator to join our team and deliver exceptional operational support for our Soft Services at the prestigious UCL Bloomsbury Campus. In this dynamic role, you will ensure the UCL clients receive services of the highest quality, while working closely with and reporting directly to the Head of Operations. If you are passionate about excellence, thrive in a fast-paced environment, and have a proactive approach to coordination and problem-solving, we’d love to hear from you!
What you’ll do:
* Provide comprehensive, proactive, and timely administrative support to the Main campus Head of Operations.
* Present a professional, welcoming first contact to all clients, sub-contractors, staff, etc., via phone, in person, and email.
* Act as the first point of contact for general cleaning team enquiries.
* Handle customer enquiries daily, passing queries or requests by email or phone to the relevant personnel (managers, senior management, admin team).
* Ensure customer complaints are addressed and resolved appropriately.
* Assist with meeting arrangements, including booking rooms, sending out invitations, and arranging catering if necessary.
* Liaise with suppliers, report issues, and update the Head of Operations accordingly.
* Ensure all documentation is stored and filed in line with Sodexo policies.
* Provide cover for colleagues during busy periods or when staff are on leave.
What you bring:
* Ability to speak Portuguese and/or Spanish, along with excellent verbal and written English — Essential for the role.
* Proven success in a similar role.
* Ability to multitask and prioritize effectively.
* Ability to work to tight deadlines, both prescribed and self-imposed.
* Ability to establish and maintain good working relationships at all levels.
* Proficiency in using IT and technological applications, such as MS Office and Electronic Staff Management systems.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong to a company and team that values you for who you are; you’ll act with purpose and have an impact through your daily actions; and you’ll be able to thrive in your own way. Additionally, we offer:
* An enhanced contributory pension scheme of up to 16%
* 27 days holiday plus Bank holidays and an additional 6 closure days
* Life assurance
* Volunteering days through our charity partner STOP HUNGER
* Numerous voluntary benefits, including dental care, gym discounts, retail and hospitality offers, and more.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability and ensuring disabled people have the opportunity to fulfill their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum criteria for the role.
We are dedicated to building a workplace for the future. We believe in equal opportunities and celebrate diversity. Our inclusive workplace welcomes everyone to be their authentic selves. We recognize that we are on a journey regarding diversity and inclusion and warmly welcome applications from candidates of underrepresented backgrounds.
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