Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Stratford-Upon-Avon
Reporting To: Supplier Engagement Manager
Compensation: £25,500 / year
Description
As the UK's leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.
Valpak contributes to achieving the mission of Reconomy's complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.
Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
About The Role
The Supplier Engagement Advisor (SEA) will liaise with suppliers, assisting them with their data submissions relating to our clients' obligations under the Packaging, WEEE, Batteries and Plastic Tax regulations, alongside additional data requirements with the commencement of EPR. The SEA will work alongside Data Administrators, Account Managers and Data Team Managers to effectively communicate requirements for obligations calculations for a range of accounts.
The SEA will support with suppliers of Data Insights' customers to collect information by email, telephone, and live chat, as well as present webinars and proactively engage with the member's supplier base. They will also interact with other departments within Valpak, as well as external organisations, and will therefore need excellent communication skills and a high level of professionalism.
Key Accountabilities
Customer service
To produce written communication with clients and suppliers through emails
To provide telephone and live chat support to clients and suppliers when collecting packaging weights information
Conduct webinars regarding the process of data submission on our platforms
Data cleansing and maintenance
To use in-house computer software to process packaging evidence information
To use MS Excel and CRM applications to check and improve accuracy of data within supplier database
To analyse submitted Plastic Tax evidence under HMRC criteria
Collection of packaging, WEEE and batteries data
To contact the suppliers of Data Insights' clients to gain weights information by email
To encourage and support supplier data submission through email and phone chases
Understanding of the packaging, WEEE, and batteries regulations
To receive in-house training on the packaging, WEEE and batteries regulations
To provide support to the Account Managers in the calculation of the packaging, WEEE and Batteries waste submissions
Valpak company policies
To work within the guidelines of Valpak's ISO accreditation and Risk Management Policies
To adhere to all of Valpak's Health and Safety Policies
Improvement and development
To identify efficiencies to the engagement process where procedures can be more proactive
To identify any potential anomalies in the Data Hub and feedback to Development team
Key areas
Provide excellent customer service when dealing with clients and clients' suppliers
Develop a good understanding of Data Insights' services and processes
Provide a high standard of accuracy in collection and management of data
Experience, Skills
What we need from you
Task Driven
Confident working with data via MS Excel
Experience of working in an office environment using email and telephone is desirable
Experience of analysing and manipulating large volumes of data is desirable
Must have high standards of accuracy and attention to detail
Must have excellent communication skills, both verbal and written
Must be a confident individual who can work well on their own or as part of a team
Must have high level of professionalism
An interest in environmental issues is desirable
Qualifications
Full UK Manual Driving License
Minimum: Grade C in Mathematics and English GSCE/O Level standard
Desirable: Educated to at least A level standard or equivalent
What We Offer
Dual Location / Hybrid worker Status
Participation in our annual Incentive Plan (VIP) - up to 10% bonus
25 days annual leave plus bank holidays, volunteering day and your birthday off
Option to buy and sell up to 9 days annual leave
Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
Pension scheme up to 8% employer contribution
Access to reward & discount platform
Wellbeing initiatives