This is a great opportunity for an individual who wants to develop their career in Mortgages. As a key team member within our Nationwide & The Mortgage Works Incident and System Assurance team, you'll play a key role in putting things right for mortgage customers, delivering enhancements to get things right first time and ensuring the team's visibility across the wider business.
You'll be an expert in problem management, with responsibility for managing small to medium mortgage incidents, or supporting on larger incidents, identifying areas for improvement, and resolving complex and high‑profile issues as they arise. You'll lead and deliver small to medium remediations efficiently or support the team on high‑profile incidents.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 32 and 35 hours.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon, Northampton, Bournemouth or London office. If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
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