Lutterworth, LE17 4DU (3 days in office)
Salary - £27,000 per annum
Hours - Monday to Friday, 8am-4pm with some weekend working required
Permanent and Fixed Term position available
Join our dynamic Sweet Treats team, where passion meets performance! We're a leading name in the food manufacturing sector, delivering delicious products and exceptional service to customers across the world. We're looking for a proactive and customer-focusedCustomer Services Coordinatorto help us maintain and grow our strong relationships with key customers.
The Role
As aCustomer Services Coordinator, you'll be the heartbeat of our customer operations. You'll manage daily account processing, resolve queries, and collaborate with internal teams to ensure smooth order fulfilment and customer satisfaction.
Key Responsibilities
1. Analyze customer orders and identify demand fluctuations.
2. Liaise with stock teams and bakery schedulers to ensure product availability.
3. Communicate proactively with customers regarding order issues.
4. Manage promotions, forecasts, and daily order trackers.
5. Collaborate with supply chain and commercial teams.
6. Investigate and report root causes of order shortages.
7. Attend oper...