We are seeking a Technical Support Engineer to join a growing gate automation and access control distributor based in Rotherham. This role is ideal for someone with a background or strong interest in electronics, gate automation, or access control systems, who enjoys problem-solving and providing exceptional customer support.
Key Responsibilities
* Provide technical support to customers via phone, email, and in person.
* Assist the sales team with pre-sales enquiries and product recommendations.
* Support with testing new products and solutions within the gate automation range.
* Handle RMA (Return Merchandise Authorisation) processes with suppliers.
* Maintain excellent communication and customer service standards.
* Receive full training to develop product and industry knowledge
Skills & Experience Required
* Experience or strong interest in electronics or electromechanical systems.
* Excellent telephone manner and communication skills.
* Strong written and verbal English skills with attention to detail.
* Ability to work effectively both independently and as part of a team.
What's on Offer
* Competitive basic salary up to £35,000.
* Full product training and career development opportunities.
* 20 days annual leave (rising to 25 with service) + bank holidays.
* Contributory pension scheme.Onsite parking.
* Be part of an ambitious, growing company with excellent progression potential.
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