Collections Executive - French Speaking
Department: Collections & Recoveries
Employment Type: Permanent
Location: London
Reporting To: Imraj Jabbal
Description
YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers.
YouLend is owned by the leading Private Equity company EQT. The company is headquartered in London and operates across Europe and the U.S., servicing partners such as eBay, Amazon, Just Eat, Shopify, and Stripe.
YouLend is looking for a results orientated Collections Executive with native or near-native French fluency to join our multi-geo Collections and Recoveries team. The candidate will be the primary point of contact for our France-based portfolio as well as servicing the UK sector. They will ensure timely payments whilst maintaining positive and professional relationships.
Key Responsibilities
* Collections and recoveries understanding (customer contact strategy awareness)
* Provide first-class service relating to the resolution of any non/under-paying merchant
* Case management of high value accounts in arrears across varying and unique circumstances
* Handle inbound and outbound telephone calls and create ad hoc letter and email content with high levels of care, awareness and accuracy
* Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
* Negotiate, implement and execute positive solutions with merchants' circumstances in mind, while balancing the best interests of the business
* Strong communication skills, accuracy and confidence
* The ability to deal with a variety of challenges, innovate and think on your feet
* Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs
* Data input - accurately inputting data across multiple systems
* Experience within the finance industry is advantageous
Skills, Knowledge and Expertise
Essential Skills:
* Strong communication skills in French and English - both written and verbal
* Active listening
* Persuasive and negotiation
* Technical and analytical skills
* Data accuracy
* Conflict resolution
* Financial literacy
Desirable Skills:
* Previous collections experience
* Bilingual speaker (Dutch, German, Spanish) as well as native French
Benefits
* Stock Options
* Private Medical insurance via Vitality and Dental Insurance with BUPA
* EAP with Health Assured
* Enhanced Maternity and Paternity Leave
* Modern and sophisticated office space in Central London
* Free Gym in office building in Holborn
* Subsidised Lunch via Feedr
* Deliveroo Allowance if working late in office
* Monthly in office Masseuse
* Team and Company Socials
* Football Power League / Paddle and Yoga Club
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
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