ABOUT THE COMPANY
OAG is a leading data platform for the global travel industry offering an industry - first single source for supply, demand, and pricing data.
We empower the global travel industry with high-quality, relevant datasets covering the whole journey from planning to customer experience.
Headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania.
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THE OPPORTUNITY
We’re looking for a commercially minded and customer-focused Account Manager to join our Commercial team. This role is key to managing and growing a defined portfolio of existing customers across global markets. You’ll focus on driving retention, identifying upsell and cross-sell opportunities, and ensuring clients unlock the full value of OAG’s data and technology solutions. We are open to London-based candidates as well.
WHAT YOU’LL DO
1. Own and manage a defined book of mid-market customer accounts across a specific region or vertical.
2. Drive strong customer retention through proactive engagement, relationship building, and value delivery.
3. Deliver against Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.
4. Identify, qualify, and close growth opportunities through upselling existing products and cross-selling new product families.
5. Understand customer use cases, renewal cycles, and account health to manage risks and maximise contract value.
6. Collaborate with Customer Success, Solutions Consultants, and Product teams to ensure customers realise the full value of OAG’s services.
7. Lead commercial negotiations and renewals with procurement and key decision-makers.
8. Maintain accurate forecasting and renewal pipelines in Salesforce CRM.
9. Capture customer feedback to inform product development and go-to-market strategy.
WHAT YOU BRING
10. Strong communication and interpersonal skills with the ability to engage and influence stakeholders.
11. A growth mindset with curiosity to learn and adapt in a fast-paced environment.
12. Proactive problem-solving with a focus on outcomes and customer success.
13. Organized and detail-oriented, with the ability to manage multiple priorities.
14. Commercial awareness and ability to align solutions with client goals.
15. A collaborative approach and a passion for delivering customer success.
TECHNICAL & PROFESSIONAL QUALIFICATIONS
16. Understanding of sales principles and techniques.
17. Familiarity with CRM systems (e.g., Salesforce) and digital sales platforms.
18. Comfortable using data to support decision-making and reporting.
EXPERIENCE REQUIREMENTS
19. Experience in B2B account management or customer growth roles, ideally within SaaS, data, or subscription-based models.
20. Proven ability to build relationships, deliver value, and meet commercial objectives.
21. Exposure to fast-paced, collaborative environments.
WHY OAG:
Join a company that’s shaping the future of travel through data. You’ll work with passionate teams, tackle meaningful challenges, and help build technology that powers the global aviation industry. Alongside, you’ll help evolve our internal business systems landscape - supporting teams across the organization, from Commercial and Finance to People & Culture and beyond. By strengthening systems and data architecture and ensuring alignment with our broader data platform, you’ll enable smarter insights and further strengthen our data-driven way of working.