Overview
As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink after a long day. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.
Company Description: Pub & Grill combines the warm welcome of a cosy pub with the style and quality standards of a restaurant. Our kitchens serve a range of comforting classics and healthy options. Whether stopping for a swift drink, a working lunch or a 3-course evening meal – everyone receives a warm Pub & Grill welcome when they visit us.
Responsibilities
* Provide customers with a heartfelt and memorable experience each and every time they visit.
* Meet and greet customers and check them into their hotel room upon arrival.
* Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
* Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
What You’ll Bring
* Willingness to learn and expand your skills.
* Attention to detail, ensuring every pint is poured to perfection.
* A passion for giving great service and ensuring every customer receives a warm welcome.
* A positive can-do attitude and be a real team player.
Benefits
* The chance to further your career across our well-known brands – as one of the industry’s top apprenticeship providers, we can provide training and development at each level of your career.
* Discount of 33% for you and 15% for your loved ones on all our brands.
* Free employee assistance program – mental health, well-being, financial, and legal support.
* Discount of 50% for you and 25% for your loved ones at Greene King Inns and hotels.
* Refer a friend – you could earn up to £1,500 for referring them when they are placed.
* Wagestream – access your wage before payday for life events.
* Retail discounts – up to 30% off at partners and exclusive discounts.
#J-18808-Ljbffr