Are youready to take your career to newheights? Start date:June 2025 (exact start date TBC)Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay (7weeks). Hybrid once training complete. Great public transportlinks! Salary: £12.60p/h, £26,208.00p/aShifts:Full time - 40hrs perweek - hours worked between the hours of 07:00 and01:00Training Duration: 3 weeks training onsite, 4 weeks gradbayonsiteProbity Requirements: Credit, Criminal, Sanctions and Fraudcheck will be completed. Also must be able to evidence the last 2years employment history and the last 5 years addresshistory.Description of the Job Provide a proactive andreactive service to make sure that our customers meet all of theirfinancial arrangements in-line with their own financialgoals. Key Responsibilities At firstpoint of contact, provide outstanding customer service and help theorganisation to achieve its goals Educate customersin the different ways they can do their banking, supporting them inchoosing the right service options for their personalneeds Accurately and compliantly completeprocesses and procedures, while providing the customer with aseamless and positive experience Takethe correct actions to deliver good customer outcomes for anycustomer needs, regularly reviewing and taking mitigating actionswhen gaps are identified to ensure good customeroutcomes. Join us as a Customer Service Advisor We’ll look to you todeliver excellent service to our customers, keeping their needs andfinancial goals in mind at alltimes You’ll be educating customers in the different ways theycan do their banking and supporting them in choosing the optionsthat work best for them We’re looking for adetail-orientated person to compliantly complete processes andprocedures, while providing each customer with a seamlessexperience What you'lldo In this role, you’llconduct financial reviews with customers and provide them withaccurate information, allowing them to make informed decisions onfinancial products and services. You’ll hone your organisationalskills as you manage your diary and balance proactive conversationswith planned customer meetings. Your duties willinclude: Supporting the bank’sway of working to help as many customers aspossible Maintaining relationships with colleagues in yourdepartment to support customers and maintain an awareness of thewider aims of the business Resolving complaintsand errors quickly and making sure that the relationship with thecustomer is fully restored Ensuring each customerinteraction leaves the customer satisfied that their needs havebeen met. The skills you'llneed To join us in thisrole, you’ll have experience of working in a customer serviceenvironment and managing relationships with customers. You’ll enjoyapplying your excellent organisational and time management skillsto meet performance measures and customerneeds. We’re also looking foryou todemonstrate: Excellent communicationskills, both verbal and written A background of workingwithin a regulatory environment Good technology skillswith the ability to use Microsoft Office A customer focusedattitude What you get from us- Perks at Work – Savings Discounts /Free Online ClassesHelp@Hand - Savings Discounts /Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal AdviceCritical Illness – up to£10,000Cycle to Work SchemeEyecare supportvoucherHoliday Purchase SchemeLength of Service AwardsWorkplace PensionMonthly Inspire Awards – For the best of thebestRefer-A-Friend earns up to £1,200 foryouMonthly Wellbeing WebinarsDedicated Employee Experience Progress – Here to support TPjourney #priority