We'd love to hear from you if you're: customer focused with an understanding of the importance of great service a team player, but also can work on your own initiative well organised and adaptable willing to learn new skills have a positive attitude Welcome & Service Team MemberReporting to our Welcome Manager, you’ll be part of a small team of dedicated welcome staff working at Osterley Park & House. Giving our visitors the best service and enabling them to have a seamless day out and create memories. You'll be driven by our fundraising goals to generate income for our property. You could be working either at the welcome kiosk or sometimes at the car park.Alongside your core responsibilities, you’ll also play an important part in maintaining the welcoming and well-presented environment we’re known for. This includes tasks such as light cleaning, keeping our literature well stocked, preparing mobility aids, and ensuring our information is accurate and up to date. You’ll support our volunteers as they settle into their roles, working alongside them and offering guidance and encouragement when needed.Day to day, you’ll deliver a warm, friendly and thoughtful visitor experience. You’ll take the time to listen and understand what each visitor needs, sharing the right information to help them make the most of their day. Creating memorable and enjoyable visits is at the heart of what we do, and we want everyone who comes through our doors to feel welcome, valued and inspired. This role would suit someone who takes genuine pleasure in helping others and brings enthusiasm, care and pride to delivering excellent customer service.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 14 June 2026 Interview Dates: 24/25 June 2026To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 176588IRC176588IsleworthFixed Term p/t (550 hrs py to 31/01/27)Ends: Jun 14th As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Salary: £25,837.50 Full Time EquivalentContract/duration: Fixed term until 31 January 2027 Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments .The hours will be variable as we are open 363 days per year, so your work will include weekends and bank holidays but does not require evening or split shifts. Flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. Shifts are either between 9-4.30 or 5pm in the main season and an hour shorter in the winter when it is dark.. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Osterley Park, Jersey Road, Isleworth, TW7 4RBCompliance.Eligibility to Work in the UK14.95 per hour