Role
Head of Collections — £50,000 - £60,000 Hybrid Working
We are recruiting for a head of collections role where you can genuinely shape how collections and credit control operate across the organisation. This is an opportunity to take ownership, simplify complexity, and make a visible impact on cashflow and performance.
Why this role?
You'll have the autonomy to redesign and standardise collections processes, resolve complex debtor issues, and build a high-performing, data-driven team. You'll work closely with Finance, Billing and Operations and be trusted to influence at senior level.
What you'll be doing
* Leading the end-to-end collections and credit control function
* Redesigning processes to improve efficiency, control and cashflow
* Resolving complex debtor and invoicing issues, particularly with local authorities
* Leading and developing a team of three with clear KPIs and accountability
* Keeping overdue debt at or below 10% of total receivables
* Providing clear insight, reporting and risk visibility to senior leaders
What we're looking for
* Proven experience transforming a collections or credit control function
* Strong analytical skills with the ability to unpick complex billing issues
* A confident, supportive people leader
* Excellent stakeholder management and communication skills
* Experience working with local authorities or complex billing environments (desirable)
What success looks like
Clear, consistent processes, healthier cashflow, strong external relationships and a capable, motivated collections team.
If you're looking for a role where your expertise will be valued and your impact clearly seen, we'd love to hear from you
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