Job summary
We're Hiring: Head of Operational Performance
Location: Home based with nationwide travel required
Contract Type: Permanent, Full time (37.5 hours per week)
£65kpa to £70kpa plus benefits
Interview details
1st stage Virtual interview to take place 9th September
2nd stage Face to face at our London office based near Euston station
Driving sustainable change for better patient outcomes with compassion, connection and purpose.
Are you ready to shape the future of palliative, end-of-life and bereavement care on a national scale? Do you bring a strong track record of NHS operational experience, combined with the insight and influence to drive measurable performance improvement?
If so, this is your opportunity to make real impact in a values-led organisation that puts people first.
At Sue Ryder, we believe in being Supportive, Connected and Impactful. We deliver exceptional care by listening deeply, working collaboratively, and continuously striving to improve. Now, were looking for an experienced and visionary Head of Operational Performance to help transform the way our services are delivered across the UK.
Main duties of the job
About the Role
As our Head of Operational Performance, youll lead large-scale improvement initiatives across our hospice and community services, focused on delivering safe, efficient, and high-quality care. Youll use your deep NHS knowledge to align our operational models with national standards, regulatory frameworks, and best practice.
Youll identify and remove inefficiencies, oversee performance frameworks, and shape new care delivery modelssuch as our innovative Sue Ryder Alongside suites. Underpinning everything you do will be cost-efficiency, data-driven insight, and a relentless focus on better patient and family outcomes.
This is a high-impact role that reports to the Deputy Chief Operating Officer and will work across clinical, corporate and external stakeholder groups including NHS England, Integrated Care Boards and commissioners.
What Were Looking For:
To be successful, youll need to demonstrate:
* Essential - Significant leadership experience within NHS provider services
* Deep understanding of NHS operational standards, workforce planning and regulatory expectations
* A strong background in performance improvement, transformation and service design
* The ability to manage high-level strategic initiatives while keeping patients and cost-efficiency at the core
* Skilled in using data, demand and capacity modelling to inform decisions
* A collaborative approach, confident engaging with multidisciplinary teams and national partners
About us
Make your impact. Transform lives.
If you are ready to lead operational excellence with purpose, drive and compassion we want to hear from you.
Apply now and help us ensure that every person receives the care they need, when they need it most.
This role can be based flexibly, with regular travel across our sites and to national meetings.For more information or to arrange an informal conversation, please contact our recruitment team.
Benefits
* Company pension scheme with up to 5% employer contribution
* 27 days holiday - rising to 33 with length of service plus bank holidays
* NHS annual leave honoured (T&Cs apply)
* Enhanced maternity and paternity pay
* Enhanced sick pay
* Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non-Binary Individuals
* Inclusion passports
* Free Period Products
* Electric Vehicle Scheme
* Healthcare Cash Plan
* Death in Service Benefit
* Staff discount of 10% on new goods online at shop.sueryder.org
* Structured induction programme and learning and development opportunities.
For more of our employee benefits please visit our website.
https://www.sueryder.org/jobs/why-work-for-sue-ryder
Were committed to building a diverse and inclusive workplace.
We welcome applications from people of all backgrounds, including those from underrepresented groups such as Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, and those from lower socio-economic backgrounds.
Details Date posted
14 August 2025
Pay scheme
Other
Salary
£65,000 to £70,000 a year plus benefits
Contract
Permanent
Working pattern
Full-time, Flexible working, Home or remote working
Reference number
B0475-SD504066AUG2025
Job locations
Kings House
Kings Street
Sudbury
Suffolk
CO10 2ED
Job description Job responsibilities
Minimum Essential Criteria
* Educated to degree level or equivalent experience in operational healthcare leadership
* Demonstrated NHS experience in a service transformation or improvement capacity
* Proven ability to manage and lead complex, multi-stakeholder projects
* Evidence of CPD and willingness to participate in ongoing learning
Job description Job responsibilities
Minimum Essential Criteria
* Educated to degree level or equivalent experience in operational healthcare leadership
* Demonstrated NHS experience in a service transformation or improvement capacity
* Proven ability to manage and lead complex, multi-stakeholder projects
* Evidence of CPD and willingness to participate in ongoing learning
Person Specification Experience Essential
* Minimum Essential Criteria
* Educated to degree level or equivalent experience in operational healthcare leadership
* Demonstrated NHS experience in a service transformation or improvement capacity
* Proven ability to manage and lead complex, multi-stakeholder projects
* Evidence of CPD and willingness to participate in ongoing learning
Person Specification Experience Essential
* Minimum Essential Criteria
* Educated to degree level or equivalent experience in operational healthcare leadership
* Demonstrated NHS experience in a service transformation or improvement capacity
* Proven ability to manage and lead complex, multi-stakeholder projects
* Evidence of CPD and willingness to participate in ongoing learning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Sue Ryder
Address
Kings House
Kings Street
Sudbury
Suffolk
CO10 2ED
Employer's website
https://www.sueryder.org (Opens in a new tab)
Employer details Employer name
Sue Ryder
Address
Kings House
Kings Street
Sudbury
Suffolk
CO10 2ED
Employer's website
https://www.sueryder.org (Opens in a new tab)
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