Base pay range
Legal Case Manager. From £26,000 plus performance based incentive scheme after probation, with excellent benefits and progression opportunities (Work Level 6B). Monday-Friday, 37.5 hours. Manchester, Stratford-Upon-Avon, Bristol – Youll complete your 6‑month training at one of our offices, then youll have the option to work in a hybrid way.
Job Overview
Were looking for case managers to join our Co‑op Legal Services probate team. You dont need legal experience for this role, as well provide full training to get you up to speed and as a growing business were passionate about developing our colleagues through our internal career progression framework. If youre looking to explore the route of qualifying through the SQE, this role counts as qualified work experience. So whether you have a legal background or not, we can offer you the exciting opportunity to build a rewarding legal career with us.
Why this job matters
In this role, youll be there for our customers during one of lifes most difficult moments following a bereavement. Youll guide them through the legal and administrative steps with care and clarity, managing each case from start to finish. By staying in regular contact and discussing the details of the estate with empathy, youll help make a tough time a little easier. Its a chance to make a real difference to our customers lives at a time when they need us most.
What youll do
* Take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers
* Be supported by the latest technologies, including AI, to assist you in the management of files
* Work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances
* Use a case‑management system to manage your work, ensuring it is always accurate and up to date
* Engage with third parties, in particular financial institutions, and government bodies
* Prepare the forms and documents required to keep cases moving forward and keep track of financial transactions
People who are a good fit
* Background in law, recruitment, insurance, finance, or experience with managing cases/claims end‑to‑end
* IT proficiency with the ability to learn new systems quickly
* Excellent customer service skills with the ability to put the customers interests at the heart of what you do
* Great organisational skills – you can manage your workload and prioritise in a fast‑paced environment
* Strong verbal and written communication skills with confidence to speak to clients on the phone
* A keen eye for detail and accuracy
* Emotional resilience and the ability to be professional even in difficult situations
Why Co‑op?
At Co‑op, were owned by our members. And because were owned by you, we can do right by you. So when you join us, youre not just taking a job, youre joining a movement. Were an organisation that puts people and communities first, and were powered by purpose. We want this to be a place where you can thrive, so youll also receive:
* A pension with up to 10% employer contributions
* An incentive scheme up to 10% after probation depending on performance
* 28 days holiday plus bank holidays (rising to 32 in line with service)
* Wellbeing benefits to support your physical, financial and mental health
* Coaching, training and support such as study leave to help you develop your skills and progress your career
* Discounts on Co‑op products and services
Building an inclusive work environment
Were actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. Were also part of the Disability Confident scheme, meaning well always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. Well ask whether youd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, well ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
Application process
As part of the application process, youll be asked to complete an online assessment. It will take you around 20 minutes to complete this. If youre successful, we will perform background checks, including an SRA check, credit checks and a DBS (disclosure and barring service) check. Please note Co‑op does not offer visa sponsorship for this role.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Finance, General Business, and Legal
Industries
* Legal Services and Professional Services
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