Annual wage £13,312.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday - Friday 9.00am - 5.00pm. Total hours per week: 40.00. Total hours per week: 40.0 Expected duration 15 Months Possible start date 01 Jun 2024 Date posted 12 Mar 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000237050 Positions 1 available What you will do in your working day Working in an exciting and busy environment the customer service advisor apprentice will be the front-line support for the busy service department. The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations. The apprentice’s role will include the following: Dealing with customers both face to face and by telephone To process and solve customer service complaints Look to promote continuous improvement in customer service The training you will be getting Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course. An apprentice’s training includes: Industry recognised standard qualification Ford Masters Level 1 module (excludes Service Champions) Level 2 Customer Service Practitioner apprenticeship standard Functional skills if required End-Point Assessment (EPA) You will work towards a level 2 or 3 Customer Service Specialist apprenticeship (dependent on experience). What to expect at the end of your apprenticeship A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless. By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in. Requirements and prospects Desired skills and personal qualities No skills required, Full training will be provided Qualifications GCSE or equivalent English and Maths (Grade 4/C or above) Desired