Overview
The role
Our apprentice scheme is an 18-month learning and development programme. You’ll get on-the-job learning from our experts, coupled with top quality classroom-based training, starting with the Level 3 Information Communication Technician apprenticeship standard. You’ll also get to work with the latest technology and biggest 3rd party products to deliver our managed services, as well as the opportunity to complete vendor qualifications.
You will be with one of our core technical support teams who are the first point of contact for all customer queries. Our team works at pace to resolve issues quickly, whilst giving the best customer service. With quality of work, attention to detail and reliability being part of the core beliefs and foundations of the team, it is essential to meeting the demands of this ever-changing department.
We’re proud to say that 100% of our apprentices have passed, with 79% achieving a distinction rate. At the ANS Academy, we’ll give you the right support to reach your full potential.
What will I do?
* Be customer-facing and focus on driving exceptional service for your customer.
* Keep customers updated with their issue and when it has been resolved
* Work within infrastructure technologies, such as cloud, monitoring, backups & recovery and operating system administration.
* Work with your team leader on any quality related issues
* Understand, maintain, and deliver the current service desk procedures
* Manage own ticket queue and assist others where appropriate
* Manage incidents, changes and problems and resolve within the service level agreements (SLAs)
What will I bring?
* Excellent communication skills with an ability to build strong relationships
* A level-headed approach when working under pressure
* Ability to produce excellent quality documentation with a great attention to detail
* Ability to problem solve and think logically
* Ownership for tasks from start to finish to ensure the highest-level customer experience
* Positive can-do attitude to any task
* A passion for technology
Apprentice Benefits
* Working with experts - gain fantastic experience working side-by-side with professionals
* Life skills and soft skills - with hands-on experience, you’ll develop invaluable skills
* Highly qualified trainers - our trainers will guide and teach you along the way
* High quality training - we’re proud to have a 100% pass rate on all our apprentices!
Senior ity level
* Internship
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* IT Services and IT Consulting
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