Job Introduction
We are recruiting for a Service Advisor to join our Volkswagen Dealership in Nuneaton.
The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.
Salaries include basic salary plus a monthly bonus, with an OTE of £39,600.
Role And Responsibilities
You will be well‑versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
* Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
* Meeting customers on arrival and providing them with a seamless service, from drop‑off to vehicle handover.
* Updating customers with progress on their vehicle, as well as authorising additional work and making follow‑up calls.
* Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About You
* Passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
* A well‑presented individual with a desire, attitude and character to succeed.
* Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
* Good organisation and administrative skills; knowledge of dealer management systems an advantage but not essential.
* Motor trade, automotive or car dealership experience preferred but not essential.
What We Offer
* 25 days holiday plus bank holidays
* Company Pension
* Wellness Programme
* Sick Pay
* Group life insurance
* Staff discount on car servicing
* Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
* Long‑service and loyalty incentives
* Staff referral scheme
* In‑house, manufacturer & professional qualifications
* Company Events
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