Customer Communications ManagerHays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.About the job:We are recruiting for a Customer Communications Manager to join our client on a long-term temporary assignment. You will be responsible for the development and management of SF1-UK’s customer communication governance framework, ensuring adherence with it and that it is aligned with HQ guidelines, other local governance frameworks, as well as ensuring compliance with local legal and regulatory requirements.The opportunitySupport business process owners, certified individuals and communications owners/stakeholders with the achievement of Consumer Duty requirements around “Consumer Understanding” and “Consumer Support”. You will oversee the coordination of customer communication change processes, in support of other business change processes within SF1-UK. You will also be responsible for providing a holistic view of customer communication change priorities and represent the customer communications governance function within other business functions/projects to ensure a consistent customer approach.What will you bring to the global premium automotive brand:Educated to GCSE/A-Level equivalent.Strong interpersonal skills at all management levels.Effective organizational and time management skills.Proactive and able to react quickly.Able to work autonomously and use own initiative.Proven Customer Relationship/Communications Management experience and background with both internal and external service providers.Experience working within a financial services or regulated environment.A working knowledge of customer communications across the different SF1-UK customer journeys is useful/preferred.How will we support you:The business core values are integral to their corporate culture and guide their actions and decisions. These values include:Openness – Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility – Making consistent decisions and committing to them personally, fostering trust and effective teamwork.Appreciation – Reflecting on actions, respecting each other, offering clear feedback and celebrating successTransparency –Acknowledging concerns and identifying inconsistencies constructively Trust – Relying on each other to act swiftly and achieve goals Diversity – Valuing diverse backgrounds and experiences to enhance innovation and competitiveness CompensationWe offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There’s free on-site parking available and you’ll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the officeDiversity, Equity and InclusionEquality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.Key aspects of policy include:Promoting equal opportunities in recruitment and personnel development Ensuring protection against discrimination and fostering respect in everyday businessEncouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background