Learning Partnerships Administrator
Home based attached to our office in Solihull
Full time, Permanent
Salary: Up to £30,000 dependant on experience
Here at Serco, we are looking for an enthusiastic and organised Learning Partnerships Administration to join our Management Information Systems (MIS) team. This role is vital in supporting Serco's partnerships with external suppliers to deliver quality apprenticeship training. You will manage Leisure apprenticeships, handle administration of Service Level Agreements (SLAs), oversee the levy transfer process to SMEs, and maintain key MIS and CRM systems.
Your role will involve regular communication with internal teams, external customers, stakeholders, and partners to ensure smooth operation and compliance across apprenticeship activities.
As part of this you'll:
Administer Leisure Trust apprenticeships, including onboarding delivery partners, learner recruitment, enrolment, and managing apprenticeship service accounts (cohorts, approvals, and levy fund monitoring).
Build and maintain strong relationships with internal teams and external suppliers to ensure quality delivery and customer-focused service.
Monitor supplier performance and learner progress while ensuring compliance with all regulatory, funding, and contractual requirements.
Manage data entry, coding, and accurate record-keeping across MIS and CRM systems to track apprenticeships from enquiry through to achievement.
Oversee contracts, SLAs, and the digital apprenticeship service (DAS) for levy transfers, including approvals, monitoring, and external employer engagement.
Support system improvements, policy updates, and ensure compliance with data security standards and GDPR.
What you'll need to do the role:
Experience in third-party account management.
Knowledge of apprenticeship funding rules and apprenticeship service cohort administration.
Proficient in MIS and CRM software use.
Experience in public sector education/skills environments with a strong grasp of data management.
Excellent organisational skills with the ability to juggle multiple priorities, meet deadlines, and manage small projects.
Strong communication skills, including negotiating, influencing, and presentation capabilities.
Interpersonal skills to work collaboratively across teams.
Ability to work independently, use initiative, and demonstrate flexibility.
Excellent administration skills and attention to detail.
Competent in Microsoft Excel; experience with Microsoft Power BI is a plus.
Why Serco:
Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.
In this position, your work is vital to the business, in terms of decisions and growth. You will gain aworld of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
25 days annual leave plus bank holidays.
Annual leave purchase scheme.
Up to 6% contributory pension scheme
Free onsite parking.
Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
A safe and supportive culture.
A company passionate about diversity and inclusion.
If you're organised, proactive, and passionate about supporting apprenticeships and learning journeys, we'd love to hear from you!
25 days annual leave plus bank holidays.
Annual leave purchase scheme.
Up to 6% contributory pension scheme
Free onsite parking.
Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
A safe and supportive culture.
A company passionate about diversity and inclusion.
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