At Amazon, we strive to be Earth’s most customer-centric company, where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment to relentlessly improve the customer experience. Innovation and creativity are embedded in our DNA and encouraged at all levels. Every day, we solve complex technical and business problems with ingenuity and simplicity. We’re making history, and we’ve only just begun.
Amazon is a highly data-driven company passionate about its customers. It is vital to ensure customers always receive their orders on time and with quality. The processes at our Fulfillment Centers (FCs) are largely manual, involving many associates. A critical role is that of a Process Associate, who mentors and guides associates to meet customer expectations by following standard work practices, keeping safety and quality in mind.
Job Responsibilities:
1. Manage daily shift operations, including:
* Administrative management of associates
* Job allocation to associates
* Monitoring and mentoring associates on productivity, quality, and safety
* Monitoring counts and resolving queue issues
1. Ensure shift quality and implement action plans
2. Develop and execute training and development plans for associates
3. Conduct daily 4M and 5S audits at workstations
4. Serve as a stand-in for the Area Manager
Basic Qualifications:
* Fluent in speaking, writing, and reading English
Preferred Qualifications:
* Experience with Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit this link. If your country or region isn’t listed, contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.
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