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Customer Service Administrator, Market Drayton
Client: Culina Logistics
Location: Market Drayton, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
00f143a8af29
Job Views:
23
Posted:
22.06.2025
Expiry Date:
06.08.2025
Job Description:
Culina Logistics has a new opportunity for a Customer Service Administrator to join our friendly team. The Customer Service Administrator will support the day-to-day administration of Customer Services, offering outstanding contract support and customer service in a fast-paced, friendly environment, providing a professional and dedicated service.
Salary: £26,035.50 per annum.
Working hours: Various daytime shifts, 06:00 - 18:00
Key Duties of a Customer Service Administrator:
* Answering calls for both internal and external personnel.
* Problem solving for clients, customers, and internal departments.
* Meeting customer and client expectations.
* Resolving customer and client queries.
* Collating accurate information for client KPI packs and internal business reporting.
* Maintaining a high level of customer/client focus.
* Providing various reports for clients in a timely manner.
* Checking PODs have cleared on the system, investigating, and clearing unallocated PODs.
* Chasing outstanding PODs from hauliers, depots, etc.
* Ensuring the completion and circulation of reports to relevant stakeholders.
* Performing other administration tasks as determined by the Customer Service Manager.
Qualifications:
* Flexibility is essential as shift patterns may change based on business needs.
* Previous experience is desirable but not essential; full training will be provided.
* Passion for delivering exceptional customer service.
* Attention to detail and accuracy.
* Good geographical knowledge.
* Proficiency in Microsoft Excel, PowerPoint, and Outlook; SAP experience is a plus.
* Excellent communication skills for delivering accurate information.
* Ability to work in a fast-paced environment.
* Conscientious, reliable, and adaptable attitude.
Additional Information:
We are committed to making Culina Logistics a great place to work, fostering an inclusive and diverse environment with opportunities for employee development and recognition.
Our benefits include:
* Annual Leave: 28 days including bank holidays.
* Pension scheme: 4% employee and 4% employer contribution.
* Life Assurance: 2x your annual salary.
* Wellness: Confidential counselling and legal support via our Employee Assistance Programme.
* Eye Care Vouchers: Savings on eye tests and glasses.
* Reward & Recognition: Employee of the Month and Year, long service awards.
* Everyday discounts: Access to over 50 retailer discounts through our benefit platform.
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