Job Advert We are looking for a compassionate, organised and proactive Domestic Abuse Specialist to join our team, supporting families within refuge accommodation and across the community. THE ROLE This is a varied and rewarding role supporting adults and children who have experienced domestic abuse. You will provide high-quality practical and emotional support through a keywork system, helping service users make informed decisions about their future while ensuring their safety and wellbeing. You will be responsible for the day-to-day management of refuge accommodation, undertaking risk assessments, completing admissions, supporting move-on, and working closely with NDAS Children’s Domestic Abuse Specialists (CDAS) to deliver a seamless family-centred service. You will also provide advice, support, and groupwork within the community, represent NDAS at multi-agency meetings, and contribute to raising awareness of domestic abuse across the locality. KEY RESPONSIBILITIES REFUGE SUPPORT * Support service users and their children from admission through to move-on. * Complete refuge admissions, assessments and all required paperwork within set timescales. * Ensure residents understand licence agreements, house rules, and expectations. * Develop and deliver individual support plans using a keywork approach. * Complete Outcome Star assessments and contribute to multi-disciplinary planning. * Support with housing benefit claims, budgeting, and resettlement. * Facilitate resident house meetings. * Manage refuge safety, identify safeguarding concerns, and follow procedures. * Issue warnings and eviction notices in line with NDAS procedures where required. * Work in partnership with CDAS to support parenting assessments and child-focused work. COMMUNITY SUPPORT * Provide ongoing support, advice, and advocacy to individuals and families in the community. * Deliver groupwork programmes for adults affected by domestic abuse. * Establish drop-in services and co-locate with partner agencies. * Maintain accurate and confidential records of all support provided. * Raise awareness of domestic abuse through events, presentations, and partnership working. RISK MANAGEMENT & PARTNERSHIP WORKING * Undertake telephone assessments for refuge referrals within 24 hours. * Continually risk assess and refer high-risk cases to MARAC. * Attend and contribute to multi-agency meetings. * Ensure appropriate referrals and safety planning for families not accommodated. GENERAL DUTIES * Support students and volunteers within the refuge. * Attend team meetings, supervision, and training. * Promote equality, diversity, and inclusion in all aspects of work. * Participate in the on-call rota (telephone support only). * Promote a positive image of NDAS at all times. ABOUT YOU You will be: * Experienced in supporting vulnerable adults and/or families. * Confident in risk assessment, safeguarding, and multi-agency working. * Able to manage a busy caseload and work independently. * Skilled in building trusting relationships with service users. * Organised, resilient, and able to remain calm under pressure. * Committed to equality, diversity, and empowering survivors of domestic abuse. Essential: * Experience of working with individuals affected by domestic abuse or similar vulnerabilities. * Knowledge of safeguarding procedures and risk management. * Ability to maintain accurate records and manage casework. * Strong communication and partnership working skills. * Willingness to participate in the on-call rota. Desirable: * Experience working in refuge accommodation. * Experience delivering groupwork programmes. * Knowledge of housing, benefits, and resettlement processes. WHAT WE OFFER * A supportive and experienced team environment * Ongoing training and professional development * Regular supervision and wellbeing support * The opportunity to make a meaningful difference to families’ lives SAFEGUARDING NDAS is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. This post is subject to an enhanced DBS check and safer recruitment procedures. Closing Date: 12th February @5pm Interview Dates: 19th/20th February 2026 Starting Date: 30th March 2026 Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .