Overview
Senior User Researcher at Methods, based in Newcastle Upon Tyne, England, United Kingdom. This role is hybrid.
Base pay range
Location: Hybrid
Salary: £55,000 - £65,000 per year
About Methods
Methods is a £100M+ IT Services Consultancy focused on transforming the public sector in the UK. We partner with central government departments and agencies to deliver end-to-end business and technical solutions that are people-centred, safe, and designed for the future. We work across transformation, delivery, and collaboration, with a focus on value, sustainability, and learning from mistakes. Methods was acquired by the Alten Group in early 2022.
Responsibilities
Your main day to day responsibilities will be to:
* work with client product managers/owners to devise appropriate research strategies that generate focused insights to support product development
* collaborate within a multidisciplinary team by including colleagues in research and analysis activities
* advocate for users, effectively communicating their needs and perspectives to support the design of intuitive and accessible services
* draw together, present and test reasonable conclusions from a wide range of incomplete and/or complex evidence and data
* take appropriate action or make decisions even when details are not clear
* weigh up data from various sources, recognising when to bring in additional Methods support
* identify the main issues in complex problems; clarify understanding or stakeholder expectations to seek the best option
* convincingly and tactfully persuade sceptical colleagues and stakeholders about the value and purpose of research
* effectively capture, use and share user/customer insight and views from a diverse range of stakeholders to ensure better policy and delivery
* support the Head of User Research in coordinating quality user research across the Digital Delivery portfolio through the research community
* guide, coach and mentor other user researchers in Methods and our clients
* work closely with colleagues to identify, develop and share good practice
* set and monitor standards for research, e.g. in ethics, lab testing, recruitment and documentation
* provide formalised peer-review to services, for quality assurance or as part of an assessment panel
You will also be expected to carry out the following day-to-day activities:
* confidently engage with stakeholders and colleagues at all levels, using strong interpersonal skills to develop and improve relationships within and outside of user research
* actively build and maintain a network of colleagues and contacts
* evaluate how Methods' user research compares to government and competitor best practice and identify improvements
* advocate for user-centred design and be an active part of the user research community within Methods and across government
* take responsibility for your own learning and development and seek opportunities to improve your knowledge and experience
* provide project support, guidance, coaching and mentoring to less experienced user researchers
* support bids, alongside the Head of User Research
* help recruit contract or permanent user researchers where more capacity is needed
Essential Skills
* demonstrable passion for behavioural research with leadership potential
* ability to support and develop less experienced colleagues
* understanding the research question and how to answer it
* correctly applying a variety of research and analysis techniques
* ensuring research is representative and inclusive, enabling products/services to work for anyone
* communicating research in a way that others understand
* running workshops and facilitating design of the service through collaboration with other professions
* identifying the ‘so what’ and communicating it persuasively
* working in an agile environment
Qualifications
* Relevant industry experience
Benefits
* Autonomy to develop and grow your skills
* Be part of exciting project work that makes a difference in society
* Strong, inspiring leadership
* A supportive and collaborative environment
* Development programmes and training
* Wellness: 24/7 confidential employee assistance programme
* Flexible working, including home working and part-time options
* Office social events and charitable commitments
* Generous leave—25 days plus bank holidays, with option to buy 5 extra days
* Volunteering: 2 paid days per year
* Pension with employer/employee contributions
* Discretionary company bonus
* Life and private medical insurance for employees and dependants
* Worldwide travel insurance
* Travel benefits: season ticket loan, cycle to work
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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Newcastle Upon Tyne, England, United Kingdom
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