Operational Management
* Lead and manage on the operations, promotion, development and delivery of facilities, programmes and services across the area to meet the needs of customers and communities.
* Oversee the daily operation of leisure centres and associated facilities.
* Ensure high standards of performance, presentation, and cleanliness across all sites.
* Act as key holder where necessary, ensuring security procedures are followed, including opening/closing and responding to out-of-hours calls.
* Support senior management in the delivery of strategic and operational objectives.
Health & Safety Compliance
* Ensure all facilities operate in full compliance with HLH policies, procedures and strategic frameworks.
* Implement robust health and safety management practices, ensuring risks are identified, monitored and appropriately managed.
* Report concerns promptly and take corrective action to maintain safe environments for staff, customers and users.
* Promote sustainable working practices and aim to reduce waste in line with HLH environmental values.
* Ensure Health & Safety, Risk Assessment, Safeguarding, Protection and GDPR legislation policies are complied with, developing a culture of safety and inclusion and adopting a zero-tolerance position to any safeguarding, protection or violence issues.
Staff Leadership & Development
* Promote a positive, collaborative and inclusive workplace culture aligned to HLH’s purpose of Making Life Better and the i-Care values.
* Recruit, manage, supervise and develop a high-performing team of leisure and facilities staff.
* Ensure staff receive appropriate training and development to deliver high-quality services.
* Support staff performance management, wellbeing and engagement to enhance morale and productivity.
* Pursue continuous professional development and actively contribute to the continuous improvement of services.
* Attend and complete required training, both online and in person.
* Ensure service and governing body training standards are met.
Customer Service & Community Engagement
* Develop and maintain strong, positive relationships with customers, community groups, schools, user groups, parents and Head Teachers and boards.
* Actively engage with local communities to encourage appropriate and increased use of facilities and equipment.
* Ensure high standards of customer service across all centres, creating welcoming and inclusive environments.
* Strengthen partnerships with key stakeholders including HLH colleagues, Council services and external organisations.
* Consult with customers and staff to identify improvements and report to the Manager.
* Promote activity programmes, special projects, and community engagement initiatives.
* Attend meetings and events as required.
Financial & Administrative Duties
* Monitoring of facility budgets, financial planning, reducing costs, and increasing income.
* Ensure compliance with financial regulations.
* Ensure accurate provision of performance management and operational data and prepare reports as required.
* Work collaboratively with partners to identify and secure external funding opportunities to meet defined community needs.
* Ensure administrative tasks are completed efficiently and in accordance with HLH policies and procedures.
Innovation, Marketing & Development
* Review, develop and enhance facilities, programmes and services.
* Establish a sales culture and use social media as a marketing tool.
* Propose and contribute to new ideas, service developments and projects that improve participation, sustainability and performance.
* Support innovation and continuous improvement across leisure provision in the area.
* Work closely with the HLH Marketing and Communications Manager to develop and deliver effective promotional campaigns.
* Develop and support the growth and uptake of the High Life membership scheme.
Additional Information
* Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
* Pursue continuous professional development and contribute to the continuous improvement of Inverness Leisure Centre and High Life Highland as a whole.
* Attend and undertake any training online or in person.
* Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
* Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team.
* You will be expected to work at various locations on a varied rota including regular evenings and weekends.
* You may be asked to undertake other duties appropriate to the role.
* Job description may be updated periodically to reflect service needs.
* Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
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