Description SHIFTS YOU ARE APPLYING FOR: 4 days on 4 days off 8am-6pm, 33.25 hours per week Join the Customer Service Dream Team at Total Platform! Armthorpe, Doncaster (DN3 3FQ) £12.39 per hour (plus £1 per hour weekend premium)* Quarterly bonus and enhanced pay rates available and achievable Start date: 1st Sept (3 weeks paid training Monday-Friday) ⏳ Shifts: PT 4 days on 4 days off, 33.25 hours p/w (with flex up hours) Role Type: Fast-paced. People-focused. Zero sales. Ever wanted to work for loads of your favourite brands - all at once? Welcome to Total Platform, NEXT’s fastest-growing department, where we’re reimagining what customer service looks like. Think: Victoria’s Secret sass, FatFace comfort, Reiss sophistication, and Gap classics —and you're the friendly voice behind them all. Launched in 2022, our growing team currently supports 6 brands, and we’re looking for friendly, quick-thinking team players to help us deliver WOW-worthy service. The Role – More Than Just a Headset You’ll be juggling calls, emails, Whatsapp and web chats like a customer service ninja - helping people across the UK and internationally with everything from order updates to gift advice. No pushy sales, no scripts - just real conversations with real people. We handle around 11,500 customer queries a week, and you’ll be the hero making sure each one ends with a smile. The best part? Your performance is measured by how helpful you are - not how many products you sell. Your daily mission (should you choose to accept it): Calmly conquer a high volume of calls like the multitasking legend you are Deliver customer service so good it could win awards (seriously, we aim high) Keep things clear, kind, and honest - customers trust you Navigate multiple systems like a tech-savvy Sherlock Holmes Work closely with NEXT teams to find the best solutions, fast. ♀️ Who We’re Looking For – AKA, You? You’re chatty, switched-on, and get people. Whether you've worked in retail, hospitality, care - or have mastered the art of calm in a chaotic group chat - you’ve got the people skills we’re after. You don’t need call centre experience, but if you’ve ever been told “you’re a great listener” or “you’d be perfect on the phone,” you’re already halfway there. Oh, and if the idea of working with familiar faces every shift in a team of 13-15 sounds nice? Even better. You’ll need to be: A confident communicator (calls, emails, live chat – bring it on!) Calm under pressure and able to think on your feet A quick learner with basic computer skills Friendly, reliable, and ready to learn Obsessed with good service (the kind that makes someone’s day) Full Training Included We’ve got your back with 3 weeks of full time training to turn you into a Total Platform pro. All you need to bring is your energy, curiosity, and love for helping people. Ready to Join Us? If you’re after a job that’s people-first and packed with variety, hit apply and let’s chat. Quirky socks optional. Great attitude essential. During our peak trading periods (up to 20 weeks throughout the year), you’ll also be required to work one additional 4 hour shift per week in order to better service our customers' needs. This is paid additionally and is booked in advance to maintain a smooth and organized schedule for our employees! Please note spaces are limited for each shift and are on a first come first serve basis and cannot be guaranteed. What’s Next Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person. All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months. In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship. Please note: The shifts currently advertised are accurate at this time, however, they may be subject to change as the recruitment process progresses. We will keep you informed of any updates throughout should this happen. Next is proud to be a Disability Confident Employer (Level 2). We’re committed to building an inclusive, inspiring workplace where everyone feels respected, valued, and a true sense of belonging. Our aim is to support every individual to reach their full potential, whoever they are. If you have any questions about our commitment to diversity and inclusion, please feel free to contact our friendly recruitment team at 0333 777 8166