Overview
Join a Leading Real Estate and Facilities Services Group – Drive Operational Excellence Across their Soft FM Services Division. They are seeking an exceptional Soft FM Services Director to lead and develop their high-performing cleaning, security, and support services teams across multiple sites. This is a key leadership role with full P&L responsibility, focused on delivering outstanding service quality, compliance, and client satisfaction.
You'll be the driving force behind their operational success—strategically overseeing service delivery, enhancing performance, and building strong relationships with clients and colleagues alike. If you're a commercially-minded leader and enjoy fast-paced environments, then we’d be interested in discussing this opportunity with you.
What you’ll be doing
* Financial Leadership: Own the P&L and financial performance of the Soft FM Services division; contribute to bids, margin analysis, and client profitability.
* Operational Excellence: Ensure services meet SLAs through robust quality control systems, site inspections, and performance reporting.
* People Leadership: Inspire and lead teams across multiple sites, set clear objectives, and promote high performance.
* Health & Safety Compliance: Champion a safety-first culture through assessments, audits, and training.
* Client Engagement: Act as the senior point of contact for clients, delivering reports, managing feedback, and ensuring satisfaction.
* Cross-Functional Collaboration: Work closely with other business units to promote a one-team approach to service delivery.
What We’re Looking For
* Proven leadership in managing front-line services across diverse sites. (300 FTE+)
* Strong commercial acumen with full P&L accountability. (Minimum £10m P&L responsibility)
* Excellent communication, interpersonal, and people management skills.
* Commitment to health, safety, and operational compliance.
* A results-driven mindset focused on service quality and client outcomes.
Why consider this business for your next career move?
Their values shape everything they do and how they operate:
* Develop great people – sharing knowledge and embracing growth.
* Everyone has a voice – we listen and act with integrity.
* Resilience – thriving in challenges and adapting with agility.
* Accountable – owning performance and driving success.
Seniority level
* Director
Employment type
* Full-time
Job function
* Customer Service, Management, and General Business
Industries
* Facilities Services and Real Estate
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