Imagine stepping into a role where you are the heartbeat of the development—welcoming residents, creating a warm and positive environment, and helping to shape a place people are genuinely proud to call home. We are looking for a Resident Services Associate to join the front-of-house team at a brand new Build to Rent development in Maidenhead. This is an exciting opportunity to be part of a growing sector where exceptional service, strong community, and resident experience sit at the heart of modern living. This role offers a clear pathway for career progression, with support and development provided in a collaborative, fast paced environment where no two days are the same. Key Responsibilities: Act as the front-of-house ambassador, delivering an exceptional customer experience and serving as the first point of contact for residents and visitors from move-in to move-out. Coordinate building operations including move-ins, move-outs, apartment inspections, maintenance access, and ensuring homes remain lease-ready. Support resident engagement, while building strong resident relationships to encourage satisfaction, renewals, and referrals. Manage resident enquiries, issues, and requests efficiently, coordinating with internal teams and third-party contractors, and escalating complex matters when required. What We’re Looking For: Strong communication and customer service skills with a genuine passion for helping people. Professional, approachable, and confident, with the ability to build rapport easily. Well-organised, proactive, and calm under pressure. A team player who takes ownership and shows initiative. Good computer literacy (Microsoft Word, Excel, Outlook). A basic understanding of building operations and Health & Safety requirements. Previous experience in hospitality, residential, or customer-facing roles is highly desirable. Why Apply? You’ll be part of a friendly, supportive team that values service excellence, collaboration, and professional development. This is a fantastic opportunity to build a career in one of the most exciting residential communities, where your role has a real impact on how residents live, connect, and feel at home.