The Regional Lead Client Service Manager based in London is responsible for the local client service team and clients within the region. The manager is the single point of contact, escalation and advocate for the region.
This is an exciting opportunity to work across a broad spectrum of fast growing and dynamic portfolio of clients and drive further growth in the region.
In partnership with clients and internal partners Client Service ensures service levels are met and our client’s future needs are understood. Our mission is to provide world-class service experience at every client touch point and seamless end to end client experience.
The role will focus the growing demand for data related services and delivering optimal joint operating models to our clients enabling a scalable future proofed model which allows our clients to focus on their core business priorities.
Job Responsibilities:
1. Locational Lead for The Netherlands managing a team of client service managers
2. Represent J.P Morgan to clients and within the local industry
3. Accountable for client satisfaction levels within the region and associated management reporting
4. Responsible for a portfolio of high growth, dynamically growing clients within the Securities Services business
5. Ensuring exceptional levels of service to the clients and managing their expectations in coor...