Employment type: Managed Services Coordinator (part-time)
Work hours:Half day Monday and Tuesday, full day Friday and Saturday (22.5 hours per week)
Location: Office-based in Sandown, Isle of Wight.
What will I be doing?
As a Service Coordinator on the Isle of Wight, you will play an essential role in the effective delivery of our Managed Services offering. Your responsibilities include supporting the smooth operation of Managed Services by:
* Managing the coordination and arrangement of department services
* Assisting guests before, during, and after their stay, dealing with any queries and concerns they have
* Facilitating the delivery of services through the field-based team and external suppliers
* Implementing planning and effective management of relationships with colleagues and suppliers, ensuring services that meet and exceed homeowner and guest expectations
* Supporting the recruitment and retention of properties
* Aligning operations with agreed company best practice, processes, and procedures
* Achieving expected performance and KPIs while using resources most cost-effectively and efficiently
* Practising and promoting a proactive and preventative approach, demonstrating the value of our Managed Services offering to homeowners
What are we looking for?
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch - you could be exactly what we need!
Ideally, we’re looking for:
* A strong customer service background with experience in complaints resolution
* Excellent organisational and communication skills,
* A self-driven and self-motivated individual
* Ability to work independently, and also as part of a wider team
* Positive attitude towards business evolution, embracing change and development
What's in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
These include:
* 25 days’ paid holidays plus bank holidays
* A special day off for your or a loved one’s birthday
* £500 paid towards a holiday of your choice
* A paid day to volunteer with a charity close to your heart
* A friends and family discount scheme
* Life assurance for your peace of mind
* Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
* Exciting social events, including our famous Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
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