Position Overview
The Field based Installation Engineer reports directly to the Installations Team Leader (Regional) and is responsible for providing customer support through on‑site Machine Control installations, measurement, diagnosis, troubleshooting, service and repair of on‑machine control systems across all machine types, brands and technology models on a National scale.
The installation engineer will install Trimble hardware (Base kit) and accurately measure machine control systems on OEM (Trimble Earthworks, GSC900) dealer machines and customers construction equipment.
As part of the SITECH customer proposition the engineer will provide hands‑on training to end‑users on the operation of Machine Control systems where necessary and deliver technical assistance alongside our Technical Support and Application team.
The role requires remote working with occasional National coverage and occasional stays away from home. A customer‑centric attitude, a can‑do, will‑do approach and the ability to work both alone and as part of a team are key to success.
A background in Plant, mechanical and electrical engineering is required but not essential. On‑job training will be provided for a successful candidate. A keen eye for detail and fault‑finding through knowledge/experience and root‑cause mechanical/electronic awareness are essential.
Job Description
* Installation – Primary resource in providing on‑machine installation for SITECH / Trimble equipment across all OEMs, OEM dealers and customers. Dozer, Excavator, Grader, Paver, Compactor with GCS900, CCS900, DPS900, Earthworks systems.
* Service – Primary resource in providing maintenance, support call‑out / telephone calls, troubleshooting and support for SITECH / Trimble equipment across all OEMs, OEM dealers and customers. [60%]
* Measure & Calibration / Advisory / Consultation – Resource in calibration/re‑calibration of SITECH / Trimble machine control equipment as part of installation, rental or support of equipment in the field. [10%]
* Operations – Support the Machine Control Installation, Calibration and Support Team Leader to effectively deliver customer requirements with installations and planning of operations. [5%]
* Operations – Ensures the operational quality of the system by documenting post‑installation testing for record keep. [5%]
* Training & Development – Provides operator training to end‑users where necessary on system use / operation. Be a trusted ambassador for the integration of technology on machines within the field. [5%]
* Training & Development – Train others.
* Operational Support – Provides support regarding teams, stocks, vehicles, improvement and training when requested by the Service & Operations Manager. [5%]
* Self‑Management – Ensures installation, calibrations, field service and general activity and administration are completed fully, documented and to the high standards expected from SITECH UK and Ireland and Trimble. At all times – in line with Team Leaders, Operations and planner requirements.
* Results – Understands importance of customers as the life of the organisation and all activity has a level of urgency and customer centricity to ensue high performance relies on results and first‑time fix on time and to standard – results and revenue are based upon performance of this key element of the organisation. At all times.
Competencies
* Customer Focus: Paying attention to customer needs and building strong relationships.
* Cultivates Innovation: Embrace the mindset of continuous improvement and collaboration.
* Courage: Resolve tough situations head‑on constructively.
* Commercial Mindset: Incorporate commercial thinking into decisions.
* Decision Quality: Make quality decisions based on analysis, wisdom and judgement.
* Situational Adaptability: Adjust to different circumstances with flexibility.
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