Responsibilities
What skills and experience we're looking for
We are looking for a Head of ICT Service Delivery to play a key leadership role in ensuring the effective delivery, reliability and continuous improvement of ICT services across the Trust. Working closely with the Director of ICT & Systems, the postholder will support the delivery of secure, high-quality technology services that enable staff and learners to work effectively and support the Trust’s operational and strategic priorities.
* Lead the day-to-day operational delivery of ICT services across all Trust sites, ensuring reliable and consistent service through effective management of the Managed Service Provider (MSP) and acting as a senior escalation point for major incidents.
* Oversee the Trust’s ICT infrastructure and networks, ensuring systems are secure, resilient and fit for purpose, with robust backup, disaster recovery and connectivity across the multi-site environment.
* Manage and provide technical assurance for the Trust’s Microsoft 365 and identity environment, including access controls, endpoint management and the secure rollout of system updates and new technologies.
* Strengthen cybersecurity and compliance by ensuring systems, processes and access controls meet safeguarding, GDPR and data protection requirements, while monitoring system health and managing risk.
* Manage ICT suppliers and support the delivery of technical projects, holding vendors to account for performance and value for money while delivering infrastructure upgrades and continuous service improvements.
Key Requirements
* Relevant IT certifications (e.g., Microsoft MCP/MCSA, CompTIA, ITIL Foundation).
* Proven experience in IT operations, infrastructure, and service delivery management.
* Strong technical knowledge of Microsoft 365, Azure AD, Intune, Windows OS, and networking.
* An individual with strong collaborative leadership skills
* Full UK driving license and willingness to travel across Trust sites.
What the school offers its staff
OHC&AT is an exciting, forward-thinking organisation, and we offer many benefits to attract and keep our staff, contributing towards maintaining and improving wellbeing, and encouraging our required behaviours, achievements, values, and skills. Below is just a selection of the benefits available to our employees:
* Rewards & Benefits:
* Pathways for progression within the trust, ensuring you can grow and thrive in a supportive and inclusive environment.
* Pension Scheme - you will be enrolled in either the Local Government Pension Scheme (LGPS) or the Teachers' Pension Scheme (TPS), both offering life cover and financial protection for your family.
* Salary Sacrifice Schemes (Cycle Scheme, Employee Car Lease Scheme and Home Electronics Scheme)
* Employee Wellbeing - We support employee wellbeing with access to counselling, mental health support, generous leave, flexible working, and enhanced parental leave including Employee Assistance Programme, MyGym Discounts, Corporate Eyecare Scheme
* Employee Discounts (Blue Light Card, Costco Membership, Discounts for Teachers, and more)
* Other (Season Ticket Loan and Employee Referral Scheme)
Commitment to safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
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