Details
Reference number
421694
Salary
£42,614 - £45,081
A pay award is pending which will increase the pay range further
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Senior Executive Officer
Contract type
Permanent
Business area
DWP - Corporate Transformation
Type of role
Estates
Property
Working pattern
Flexible working, Full-time, Job share, Part-time
Number of jobs available
1
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Sheffield, Leeds, Manchester, Birmingham, Newcastle, Blackpool, Glasgow & Pontypridd
Please note that for candidates requesting to work in Newcastle, this role will be based at Benton Park View from September 2025, and then at 1 Pilgrim Place in Newcastle city centre by the end of 2027
About the job
Job summary
For jobs located in Wales, the ability to speak Welsh is desirable.
The Department for Work and Pensions (DWP) is one of the government's largest public service departments with a sizeable annual budget, serving over 20 million citizens.
The estate spans 1.4 million square metres across 800+ sites and supports around 78,000 colleagues.
Our vision includes DWP colleagues, supply chain, partners and, most fundamentally, the customers the Department exists to serve. They are the reason for our existence.
We are responsible for the day-to-day operation of our vast Estate by managing a private sector supply chain that delivers essential services such as Security Guarding, Maintenance, Property and Leasehold Management, Construction, Cleaning and Facilities Management.
DWP Estates is not just about maintaining buildings - it's about transformation. Our strategic goals include:
* Transitioning to a smaller, more affordable, and adaptable estate to meet future needs
* Investing in infrastructure through planned replacement works
* Embedding sustainability in line with Government Greening Commitments (GGCs)
* Delivering cost-effective services while maintaining high standards
* Creating a professional, best-in-class working culture across the Government Property profession
Our Estates strategy ambitions have been refreshed to take us through to 2030:
• OPTIMISE: Continue to transition to a more affordable and adaptable DWP estate that creates productive environments
• INVEST: Investment in an improved environment that better meets the needs of customers and colleagues and minimises service disruption
• SUPPORT the drive for sustainability throughout DWP
• DELIVER: Expertly deliver improving, cost-effective services for DWP
• THRIVE: Continue to develop a working culture for DWP Estates that is best in class across government
There is no better time to join the award winning DWP Estates team.
The role of Change Lead is a fundamental role, primarily working within the TFM contract. The role sits within the Service Manager Function, a part of Estates Supplier Management & Assurance Team (ESMA) within DWP Estates Directorate. You will play a vital role in the detailed contract administration of our TFM contract, impacting, managing, and contractually processing changes which cover the entirety of the DWP estate.
You will work across boundaries in conjunction with not only the supplier, but also finance, commercial, legal, and operational colleagues. Main priority is ensuring the meticulous administration of the contract, stakeholder engagement will be a key skill and working with colleagues from across functions to drive forward solutions to challenging issues as they arise.
Job description
Key Accountabilities
* Line management of Estates Change Co-Ordinator, retaining oversight of change control processes and overarching view of change across Estates
* Receiving escalations and contractual incongruities between Supply Chain and Operations, liaising closely with Supply Chain Heads of Services to seek subject matter expertise in pursuit of compromise and resolution
* Strategic engagement with Estates stakeholder networks including but not limited to projects, change team, operations, and commercial, representing the interests of the Service Manager function to develop and refine continuous improvement of processes affecting wider Estates
* Regular engagement with Supplier and integrator forums, advocating for the needs of the business, providing a holistic overview of change, and liaising with integrator Supply Chain Manager to ensure changes are processed appropriately with CAFM supplier
* Representation and leadership within Risk Network, monitoring, managing, and reporting impact and mitigation of risks on behalf of the Service Manager function, holding action managers to account and encouraging application of proper risk management tools and techniques
* Subject matter expertise on change control process, liaising with Supply Chain Heads of Services to impact and advise appropriate communication of change, in line with NEC4 contractual policies
* Continually enhance supplier relationships by developing and improving upon post award supplier performance and process
* Building strong sustainable supplier and stakeholder relationships with experience of improved supplier performance, working across boundaries
* Being comfortable with ambiguity and challenge
* Must be organised and detail focused, with an ability to keep on top of multiple issues at any given time
Person specification
Essential Skills, Knowledge & Experience
* Experience of managing external suppliers / contractors to deliver a range of Real Estate services with an exposure to a variety of commercial & operations issues
* Previous experience of working on a large Facilities Management Contract
* Experience of working with a large, complex estate
* Demonstrable experience managing large scale change, developing and implementing processes to support efficiency
* Previous experience of management of key suppliers with an ability to drive forward negotiations, management or escalation of issues and engage in key decision making that has strategic consequences
* Demonstrable experience and understanding of Continuous Improvement Programme implementation with Strategic Suppliers
* Experience administering NEC contracts using contract management software such as CEMAR
* Strong knowledge of financial forecasts and budgets
* Strong IT skills and competency in the use of Microsoft 365 suite including Excel and PowerPoint
Desirable Skills, Knowledge & Experience
* Willingness to work towards relevant Estates or analytical related professional body qualification
Qualifications/professional memberships
Desirable
* Willingness to work towards a relevant accreditation in contract management
Behaviours
We'll assess you against these behaviours during the selection process:
* Making Effective Decisions
* Leadership
* Communicating and Influencing
* Working Together
Benefits
Alongside your salary of £42,614, Department for Work and Pensions contributes £12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
DWP have a broad benefits package built around your work-life balance which includes:
* Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
* Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
* Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
* Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
* Family friendly policies including enhanced maternity and shared parental leave pay after 1 year's continuous service.
* Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
* An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women's Network, National Race Network, National Disability Network (THRIVE) and many more.
Important Information – Visa Sponsorship
For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.
Location
Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.
Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed
Hybrid Working
This job role is suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business.
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
STAGE 1 - Testing, application & sift
After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 4th September 2025 at 23:55 If you fail to complete the online test and full written application before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Our online test supplier will be performing scheduled maintenance between 4:00pm and 7:00pm on 24th & 30th August 2025. There will be up to 1 hour during this time where candidates will not be able to access tests.
All online tests will be affected.
Impact for Candidates
Candidates who are taking a test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre.
Candidates will not be able to launch new tests during the downtime.
Candidates reporting issues should be advised to return to take the test after 7:00pm on 24th & 30th August 2025.
STAGE 2 - APPLICATION & SIFT
After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 4th September 2025. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Our online test supplier will be performing scheduled maintenance between 4:00pm and 7:00pm on 24th August and 30th August There will be up to 1 hour during this time where candidates will not be able to access tests.
All online tests will be affected.
Impact for Candidates
Candidates who are taking a test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre.
Candidates will not be able to launch new tests during the downtime.
Candidates reporting issues should be advised to return to take the test after 7:00pm on .24th and 30th August
As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined above. You will also be asked to provide a short CV.
Your CV should be fairly short and just evidence very brief details of your work history and Qualifications.
Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage.
Further details around what this will entail are listed on the application form.
There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview.
STAGE 3 - INTERVIEW
All candidates who are successful at the sift stage will undertake a single virtual video interview.
There, you will be assessed against the experience listed in the essential criteria. You will also be asked Behaviour questions.
You will also be asked an additional question to validate your knowledge which will be measured against the essential criteria as specified in the vacancy. Your will also be asked some strength questions.
Currently the sift is scheduled to take place week commencing 8th September 2025 and interview dates week commencing 22nd September Interviews are scheduled to take place virtually and dates are subject to change.
Further Information
Find out more about Working for DWP
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre- stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on and ask to speak to the operations manager in confidence, or email
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.
Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidance for more information on appropriate and inappropriate use.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
Complete the "Reasonable Adjustments" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : Matt Pepper
* Email :
Recruitment team
* Email :
Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR..GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.