Technical Helpdesk Engineer - Heating & Plumbing Sector
Location: UK & Ireland Support
We're recruiting on behalf of a leading heating and hot water solutions provider, looking for an experienced Technical Helpdesk Engineer to join their support team. This role is ideal for someone with a background in heating, plumbing, or boiler systems who thrives in a problem-solving and customer-facing environment.
Key Responsibilities:
* Provide remote technical support via phone and email to customers, installers, and field engineers.
* Troubleshoot issues with domestic boilers and hot water products - pre- and post-sales.
* Process warranty claims and engineer dispatches using internal systems.
* Manage product registrations, customer documentation, and maintain data accuracy in line with sustainability policies.
* Resolve technical complaints and warranty-related enquiries.
* Support promotional activities and ensure accurate CRM/system data.
* Participate in Saturday support rota and attend occasional training or events.
What We're Looking For:
1. Strong technical knowledge in ...