Job Description
We have an opportunity to join our team as Senior Credit Controller for a 9-12 month maternity cover period.
Closing date for applications: Friday 6th February 2026.
This role focuses on managing a designated set of complex and/or large customer accounts to secure prompt payment of outstanding balances, achieve collection objectives, and reduce bad debt exposure while adhering to established credit management frameworks.
You must be able to maintain a caring, efficient, knowledgeable and effective interface with customers and colleagues always, resolve customer queries and collect payments within credit terms whilst maintaining and enhancing hard won customer relationships.
You must ensure that all company policies are adhered to. You must also ensure that duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.
Informa takes the security and privacy of company, colleague and customer data seriously and you are responsible for working securely and supporting this within your duties.
Key Responsibilities
The Senior Credit Controller is expected to assume the following key responsibilities plus any other reasonable duties as required:
1. Manage and monitor a portfolio of complex and/or large customer accounts, ensuring timely collection of outstanding debts
2. To achieve the monthly cash collection targets set for your specific group of accounts
3. Build close internal and external relationships with Sales, Commercial teams and customers
4. Collaborate with sales teams to balance credit risk with business growth opportunities
5. To resolve queries in a timely fashion and collect aged debt with a view to minimising bad debt provision
6. Manage disputes through the appropriate systems and escalate complex disputes as necessary
7. Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied
8. Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.) (SSC Specific)
9. Perform ad hoc tasks within the credit management team as required and providing cover for other team members
Qualifications
Experience
10. Experience in & excellent knowledge and understanding of all Credit & Collections processes and good practice
11. Of anticipating potential issues and making recommendations for process improvements
12. Of coaching or supporting less experienced colleagues
Skills & Abilities
13. Excellent oral and written English communication skills
14. Comfortable dealing with all levels and types of stakeholders within the business and in adapting to deal effectively with different types of customers
15. Ability to continuously drive & improve processes and ways of working
16. Excellent problem-solving skills
17. Ability to work to agreed time/deadlines
18. Ability to work independently, be pro-active and take initiative and encourage teams to do the same
19. Knowledge and ability to learn and use relevant internal systems
20. Act with integrity, tact and diplomacy
21. Excellent listening and influencing skills
22. Highly organised, diligent with attention to detail and the ability to maintain these skills whilst working under pressure
23. Positive solutions-focussed attitude
24. Proficient MS Office user
Additional Information
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.
The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Colchester, to ensure that as a balanced worker they can make it to our office location 3 days per week.
What we offer in return:
25. Salary of circa ££36k per annum (based on experience)
26. An excellent work/life balance with a fantastic, flexible working culture
27. 25 days annual leave per year plus a day off for your birthday
28. 3 additional discretionary days off during the holiday season at the end of the year
29. 4 paid volunteering days each year
30. Company funded single cover private medical insurance
31. Employee assistance programme – offering 24/7 well-being support
32. Share Match – Plan that matches every share purchased with two free shares.
33. Pension scheme
34. Life assurance, plus optical and medical care
Being Yourself at Taylor & Francis
If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.