Avanti-West-Coast is seeking a Senior Customer Resolutions Advisor at the Birmingham Customer Resolutions Centre. This role involves managing reputational risks, supporting complex case handling, and ensuring the quality of customer service in collaboration with the First Customer Contact Centre. Key requirements include problem-solving abilities and proficiency in IT systems. The position offers benefits such as a final salary pension and free travel on Avanti West Coast services for the employee and dependents.
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