Overview
Join to apply for the Electronic Gaming Host role at Grosvenor Casino
As an Electronic Gaming Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.
Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. You’ll foster a vibrant, engaging atmosphere that encourages guests to return time and again. You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.
Responsibilities
* Greet and attend to guests on the electronic gaming floor; create a welcoming, entertaining atmosphere.
* Deliver thoughtful service to ensure guests have an outstanding gaming experience.
* Set the tone for a positive customer experience and encourage guest retention.
Qualifications
* An understanding of the overall standard of the electronic gaming offer within the unit and factors that impact its contribution to the business, with a willingness to learn more about this product area.
* Experience of working successfully in a hospitality role.
* A positive attitude, great customer service and social skills.
* Willingness to be a team player, ensuring high customer service standards are delivered.
Benefits
* Hourly pay rate of £12.21
* Tips: Receive a share of uncapped tips
* Premium Pay Night Allowance: An additional £1 per hour after midnight
* Paid breaks
* Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
* Legal & General Pension Scheme: We contribute 3% to your pension
* Life Insurance: Coverage provided for peace of mind
* Long Service Awards: Celebrate your career milestones with us
* Online learning: Access supplementary online courses to enhance your skills
* Uniform: We provide a free team uniform
* Retail Discount Scheme: Discounts and offers at selected retailers
* Employee Assistance Programme: Support and resources whenever you need them
* Food and Soft Drinks Discounts
Additional Information
Be Part of What’s Next
If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you. We’re building something special at Grosvenor Casinos. Join us and be part of it.
We’re for Everyone
At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Gambling Facilities and Casinos
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