Artis HR are supporting a hugely successful, recognised brand as they develop their HR operations/People Services capability. They are now seeking an HR Shared Service lead to develop and deliver a high-quality, technologically enabled, efficient and compliant HR service.
This is a newly created role with real scope to shape how HR services are delivered across the business. You’ll take ownership of day-to-day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer-focused experience across the full employee lifecycle.
Key responsibilities
* Leading the daily operation of the HR Operations function, including the set up and management of an HR ticketing system
* Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
* Overseeing end‑to‑end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
* Leading, coaching and developing a team of HR Operations Advisors to drive engagement and performance
* Building strong relationships with managers and stakeholders across the organisation
* Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
* Contributing to the People senior leadership team, providing insight, reporting and recommendations
Key requirements
* Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function.
* Strong knowledge of HR processes, employment legislation and best practice
* Experience of managing team performance against KPIs
* Strong communication, stakeholder management and problem‑solving skills
* A continuous improvement mindset and customer‑focused approach
Full‑time role based in Gloucestershire, with a salary of c£60,000.
If you’re looking to lead and shape a newly formed HR Shared Services function, this is an exciting opportunity to make a real impact.
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